Helix Architect
Kforce
Kforce has a client in Greenwood Village, CO that is seeking an experienced Helix OOB Solution Architect to lead a high-impact proof-of-concept (POC) for a national telecommunications provider migrating from a heavily customized BMC Remedy platform to BMC Helix using Out-of-the-Box (OOB) capabilities. This role focuses on evaluating the feasibility of replacing complex custom Remedy mechanisms-specifically around change management, outage modeling, and regulatory reporting-with native Helix functionality. The architect will lead the prototyping effort for seven critical business use cases using production-scale service, outage, and customer datasets.
Key Responsibilities:
* Lead the technical architecture, hands-on configuration, and performance validation of BMC Helix OOB functionality for change and outage management
* Translate legacy Remedy customizations into native Helix modules and workflows, with a focus on CMDB, Service Impact Modeling, and ITSM
* Design, implement, and optimize SQL-based queries that meet strict performance benchmarks (response times within milliseconds at scale)
* Collaborate with operations and infrastructure stakeholders to validate modeling of service relationships, outages, and impacted customer accounts
* Document the approach, configuration changes, migration risks, performance findings, and any identified functional gaps
* Participate in weekly status updates, mid-project demos, and submission of final performance results and code to the client's version control system
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