Job Summary and Responsibilities

Under general supervision, the Office Lead will provide administrative and clerical support for clinic operations; coordinate clinic functions and special projects, learning all aspects of clinic operations.

• Manage clinic staff on day-to-day operation.
• Assist in identifying and providing guidance in resolving operational issues.
• Efficiently direct patient flow throughout the clinic.
• Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties.
• Assist the Practice Manager to ensure appropriate staffing coverage at all times.
• Assist the Practice Manager with the new hire or reoccurring training processes.
• Assist the Practice Manager to facilitate training of new hires and other training initiatives.
• Provide direction and support to clinical staff as requested.
• Perform other duties as assigned.

Job Requirements

Education 

High school diploma or equivalent required.

Experience (required and preferred):

2 years related experience in a front or back office clinic setting required.Where You'll Work

CHI Memorial Medical Group (Mountain Management Services), a member of CommonSpirit Health, is a leading provider of comprehensive office management services for Memorial Health Partners and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.