Education

Experience
•    Bachelor’s degree in healthcare administration, Business, Information Systems, or related field.
•    3–5 years of experience as a Business Analyst, with at least 2 years in the healthcare or clinical domain, with experience in EMR or scheduling systems.
•    Proven experience in system replacement or large-scale IT transformation projects.
•    Solid understanding of healthcare workflows, medical terminology, and regulatory requirements (e.g., HIPAA, CMS standards) along with EMR systems and scheduling workflows in healthcare environments.
•    Experience working with cross-functional teams including clinicians, administrative staff, and IT professionals.
•    Familiarity with data migration, testing processes, and change management best practices.
•    Certified Business Analysis Professional (CBAP) or equivalent is preferred but not required.

Other Skills and Abilities

•    Strong analytical and critical thinking skills to evaluate complex clinical and business scenarios.
•    Excellent written and verbal communication skills for effective stakeholder collaboration.
•    Skilled in facilitation and elicitation techniques (interviews, workshops, observations).
•    Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), Visio, Jira, Confluence, or similar.
•    Strong attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
•    Understanding of Agile, Scrum, or Waterfall project methodologies.