At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleHealth Unit Coordinator - Clinical Decision Unit

                        

LocationCanton

                    

FacilityMercy Hospital

                     

DepartmentClinical Decision Unit CDU-Cleveland Clinic Mercy Hospital

                      

Job CodeB12012

                     

ShiftDays

                       

Schedule7:00am-7:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

 

Mercy Hospital’s Clinical Decision Unit (CDU) is a specialized 28-bed unit within the hospital that focuses on providing care for patients who require a period of observation to determine their appropriate course of treatment, whether they need to be admitted or can be discharged. This unit is typically fast-paced and allows our caregivers to assess, diagnose, and treat medical concerns with non-invasive methods. 

 

By joining Mercy Hospital’s Clinical Decision Unit (CDU) as a Health Unit Coordinator, you will provide a high level of customer service to patients, families, visitors and caregivers to promote and support the highest level of patient experience. You will perform administrative and clerical duties to ensure efficient operational flow within the CDU, showing passion for improving outcomes for patients each and every day.    

 

A caregiver in this position works days from 7:00AM – 7:30PM, including rotating weekends and holidays. 

 

A caregiver who excels in this role will:  

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.  

Respond to patient call lights and make rounds.   

Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.  

Assist with processing patient admissions, transfers and discharges.  

Assist patients and families with wayfinding and direct them to available resources.  

Assemble and maintain patient medical records and other documents related to patient care.  

Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices. 

 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED  

One year of experience in a customer service-related role  

Experience with typing, computer training or equivalent coursework 

 

Preferred qualifications for the ideal future caregiver include: 

College degree  

Microsoft Office experience 

Physical Requirements:

Requires full range of motion, manual and finger dexterity and eye-hand coordination.

Requires frequent data entry, standing and walking for extensive periods of time.

Requires normal or corrected speech, hearing and vision.

Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities