**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Health Support Officer We are currently looking for an experienced Health Support Officer to join the team based in Sydney, You will play a crucial role as the first point of contact for incoming calls, responsible for patients accessing virtual healthcare services. This role is responsible for answering inbound calls, collecting and verifying patient information, assessing the urgency of medical concerns based on protocols and routing calls to the appropriate clinical staff or services. **This is a part-time role requiring availability for the following shift pattern:** **Part-Time: 4 days a week, Wednesday to Friday 9:30am-5:30pm. Saturday 10am-7pm** **Your responsibilities will include:** + Answer and manage incoming calls promptly and professionally and with empathy + Accurately collect and record information from callers using internal systems + Prioritise and escalate urgent calls based on established protocols + Provide callers with information, instructions, or guidance as appropriate. + Transfer calls or dispatch relevant personnel/ services when necessary. + Maintain confidentiality and adhere to data protection standards + Stay updated on organisational policies and emergency procedures + Perform administrative tasks as required (e.g. Updating logging reports) + Support clinicians with non-clinical coordination tasks as needed. + Booking appointments using a medical map **About you:** + Strong verbal communication skills with a calm and compassionate demeanour + Experience in customer service healthcare or call centre environments + Competence in using digital tools, electronic health records and call centre software + Ability to multi-task and manage high call volume in a fast-paced environment + High attention to detail and strong documentation skills + Knowledge of basic terminology and patient care workflows **_Caring Counts_** It's at the heart of everything we do, and we show we care by living our five core Caring values: Empathy, Accountability, Inclusion, Collaboration and Growth. Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024 **.** We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application. **_Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!_** **_Why Sedgwick?_** Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times. With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for! Some of the Benefits of working with us are: + Hybrid working arrangement. #LI-Hybrid + Professional Development through Sedgwick Australia University + +0.5 % on top of Superannuation Guarantee + Domestic and International Career Pathways Sedgwick is an Equal Opportunity Employer. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**