Position Summary: 

The Resource Specialist supports patients and clinic teams by performing necessary duties to ensure patients’ needs are met prior to, during, and after a clinic visit. This can include but is not limited to pre-visit data/record collection and entering of medical records/orders; completion of prior authorization and patient forms; identifying/ordering/stocking supplies, equipment, medication and vaccines needed in the clinic.

Minimum Qualifications:

Required

High School Diploma or Equivalent1 year of medical/clinic experience with scheduling responsibilityKnowledge of HIPAA regulations and health insurance

Preferred

1 year experience working in EpicMedical Terminology knowledge

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

Schedules/Fax/phone/mail/data entry/ordering for patient packets, medical records, referrals, patient paperwork, forms and letters.Follows protocols for ordering Wellness labs and sends out patient paperworkCompletes prior authorization for imaging, procedures and prescriptionsCoordinates Patient Assistance Program for clinic patientsOrders/stocks of clinic supplies, lab supplies, medications, immunizations and VFC management

Knowledge, Skills, and Abilities

Demonstrates sound judgement, patience, and maintains a professional demeanor at all times.Ability to work in a busy and stressful environment.Strong interpersonal, verbal and written communication skills.Ability to work varied shifts.Computer applications, MS Office, EMR, internet applications and standard office equipment.Detail oriented, organizational skills and the ability to prioritize.Strong emotional intelligence, interpersonal and teamwork skills.

Schedule Requirements

This role requires regular and sustained attendance.The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

*Frequency Key:  Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

77346680 Case Management