Health Operations Supervisor Ready to lead a team with varied strengths, drive pivotal initiatives and shape the future of global health services from Mexico City? Excel at handling sophisticated portfolios and customer relationships while fostering innovation and operational excellence? Join our dynamic organization and become the driving force behind impactful client services, team development and business expansion! This full-time hybrid position is based in our Mexico City office, with flexible work options available later. The role supports multiple business areas and an excellent opportunity to join a collaborative and high-performing team that operates globally. What the Day Will Look Like Our Health Operations Supervisors are responsible for making decisions that impact the team's ability to deliver the expected results. To facilitate effective decision-making, they continuously develop their expertise on clients, systems and processes, while ensuring adequate knowledge of Aon processes and policies regarding HR, security, health and safety, business continuity, finance and IS. How This Opportunity Is Different This is a unique and multifaceted opportunity unlike many others in the health and benefits sector. While many managerial roles in this field focus on operational oversight and client service delivery, this position is distinguished by its combination of strategic, operational and people-centric responsibilities at regional and global levels. We've ensured that the scope, impact and career development potential sets this opportunity apart, making it a compelling choice for professionals seeking not just advancement, but progressive leadership challenges! Responsibilities include:Own end-to-end project planning and execution across borders, impacting high-level business decisions. + Delivering operations through the work performed by team members within the scope of health processes. This is assessed in comparison to SLAs along with the performance of the group. + Tracking and improving the work of the team to minimize errors and enhance efficiency. Co-ordinating projects to enhance service delivery, update processes, and transition work in the team while using change techniques to ensure that change is managed smoothly. + Actively leading the team through delegating tasks, setting responsibilities, setting goals, managing performance, planning development and succession, showing leadership, giving feedback, coaching and managing time and attendance. + Developing positive relationships with customers, boosting business development and supporting cross-departmental career growth opportunities. + Risk and governance leadership: proactively coordinating risk management, facilitating succession planning for key positions and working together to cultivate a culture of continuous improvement and involvement. Skills and Experience That Will Lead to Success This role is suited for an individual starting their leadership path, having supervised 5-10 employees for a year or two in a corporate or structured work setting with a focus on coordination and accountability; project management experience is also desirable. The successful candidate will bring passion, a collaborative attitude, and a strong desire to grow into broader leadership responsibilities and have solid interpersonal, communication and customer service skills with the ability to adapt in a dynamic environment. A few skills include: + Interest in employing technology to streamline tasks and improve team outcomes. + Emerging critical thinking skills and a willingness to support organizational change initiatives. + English proficiency, at C1 level. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email  ReasonableAccommodations@Aon.com Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-VR1 2566820 Health Operations Supervisor Ready to lead a team with varied strengths, drive pivotal initiatives and shape the future of global health services from Mexico City? Excel at handling sophisticated portfolios and customer relationships while fostering innovation and operational excellence? Join our dynamic organization and become the driving force behind impactful client services, team development and business expansion! This full-time hybrid position is based in our Mexico City office, with flexible work options available later. The role supports multiple business areas and an excellent opportunity to join a collaborative and high-performing team that operates globally. What the Day Will Look Like Our Health Operations Supervisors are responsible for making decisions that impact the team's ability to deliver the expected results. To facilitate effective decision-making, they continuously develop their expertise on clients, systems and processes, while ensuring adequate knowledge of Aon processes and policies regarding HR, security, health and safety, business continuity, finance and IS. How This Opportunity Is Different This is a unique and multifaceted opportunity unlike many others in the health and benefits sector. While many managerial roles in this field focus on operational oversight and client service delivery, this position is distinguished by its combination of strategic, operational and people-centric responsibilities at regional and global levels. We've ensured that the scope, impact and career development potential sets this opportunity apart, making it a compelling choice for professionals seeking not just advancement, but progressive leadership challenges! Responsibilities include:Own end-to-end project planning and execution across borders, impacting high-level business decisions. + Delivering operations through the work performed by team members within the scope of health processes. This is assessed in comparison to SLAs along with the performance of the group. + Tracking and improving the work of the team to minimize errors and enhance efficiency. Co-ordinating projects to enhance service delivery, update processes, and transition work in the team while using change techniques to ensure that change is managed smoothly. + Actively leading the team through delegating tasks, setting responsibilities, setting goals, managing performance, planning development and succession, showing leadership, giving feedback, coaching and managing time and attendance. + Developing positive relationships with customers, boosting business development and supporting cross-departmental career growth opportunities. + Risk and governance leadership: proactively coordinating risk management, facilitating succession planning for key positions and working together to cultivate a culture of continuous improvement and involvement. Skills and Experience That Will Lead to Success This role is suited for an individual starting their leadership path, having supervised 5-10 employees for a year or two in a corporate or structured work setting with a focus on coordination and accountability; project management experience is also desirable. The successful candidate will bring passion, a collaborative attitude, and a strong desire to grow into broader leadership responsibilities and have solid interpersonal, communication and customer service skills with the ability to adapt in a dynamic environment. A few skills include: + Interest in employing technology to streamline tasks and improve team outcomes. + Emerging critical thinking skills and a willingness to support organizational change initiatives. + English proficiency, at C1 level. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email  ReasonableAccommodations@Aon.com Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-VR1