WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

Hourly Rate of £12.27 

 

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional costOpportunity to work additional hours when you canFree and healthy meals when on dutyFree Parking (subject to availability)Modern and inclusive Team Member’s areas

 

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely mannerManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesEnsure client experience is proficient including bookings, payments, and consultation cardsAdhere to cash handling proceduresInteract and communicate effectively with clients, members, team members, guests, and management teamUp-sell with latest departmental incentivesReport accidents, maintenance issues, or other incidentsEnsure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong interpersonal skillsCommitted to delivering a high level of customer serviceExcellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent attention to detailHigh standards of cleanlinessAbility to work in a consistently professional and helpful mannerPrevious experience of reception dutiesQualification in an admin course or similar topic area

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company