Summary This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS), Health Application Services Office (HASO). This a non-supervisory role. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. Responsibilities DUTIES AND RESPONSIBILITIES: Design and implement training programs, materials, and workflows to support EHR and operational readiness; Support go-live and post-implementation training efforts during system upgrades or new features. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such as computer-based trainings (CBTs), recorded webinars to support scalable training across all IHSC facilities. Lead the development and delivery of training and support for facility level superusers to serve as local resources during system rollouts, training initiatives, and EHR updates; regularly meet with superusers to gather insights on what is working well and where additional support or adjustments may be needed. Coordinate with subject matter experts (e.g., clinical informaticist, HASO program officers) to ensure training reflects accurate workflows and policies. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles, such as nurses, providers, pharmacists, and administrative staff. Maintain and update training documentation, quick reference guides, and user guides, including collaboration with contractors when applicable. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training and system use. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows. Ensure timely and effective delivery of communication to staff during system changes, rollouts, or training initiatives, including coordination with appropriate units and contractors to support consistent messaging. Host or support brown bag sessions, webinars, and/or Q&A forums to reinforce communication and engagement across IHSC, with a focus on scalable, recorded, and topic driven formats. Support User Acceptance Testing (UAT) for new EHR features and oversee clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices. Support the review and revision of EHR templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts to ensure alignment with training efforts and user understanding. Provide input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects. Other duties and responsibilities as assigned. Requirements Conditions of Employment Qualifications COMPETENCIES: Leadership Skills. Ability to work independently with minimal supervision. Demonstrates strong organizational and time management skills. Demonstrates exceptional problem solving, judgment and decision-making skills. Excellent interpersonal skills and flexibility. Cultural competencies related to detention health care and a diverse work environment. Strong mature oral/written communication skills. Integrity, honesty, and strong ethical compass. Education REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider. Familiarity with EHR systems and healthcare workflows. Minimum 3 years of experience developing and delivering training in a healthcare or health IT setting. Experience creating user guides, training materials, or e-learning content. Strong presentation and communication skills with the ability to tailor content to various audiences. Ability to manage multiple priorities and collaborate across teams. For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs. PREFERRED QUALIFICATIONS 1. Experience supporting training during a system rollout or EHR upgrade. 2. Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance. 3. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. 4. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues. 5. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote. Additional Information The incumbent will lead the development, coordination, and delivery of training initiatives related to the IHSC Electronic Health Record (EHR) system and other program functions. This role will ensure IHSC staff are properly prepared to use system tools and processes effectively. In addition, to leading training efforts, the position will contribute to broader program operations, including communication, stakeholder engagement, and implementation support. IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE aliens at 18 detention facilities throughout the country and manages the provision of off-site medical care for aliens housed in approximately 128 additional non-IHSC facilities. The ICE alien population is approximately 28,000 aliens daily, with an average length of stay of approximately 30 days, and over 270,000 aliens annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea. SUPERVISORY CONTROLS: The incumbent reports directly to the Supervisory Lead, Health Application Services Office within the Information Management Section of the Health Information and Technology Unit.