Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Hampton VA Medical Center, within the Volunteer Support Service also known as the Center for Development & Civic Engagement (CDCE) at the North Battlefield VA Outpatient Clinic (NBVAOC). Responsibilities The primary purpose of this position is to perform patient escort services for the health care center. Duties include but are not limited to: Escorts non-critical ill patients; pickup and delivery of items such as specimens and clinical reports; and messenger service within the Medical Center. Transports patients by wheelchair, stretcher, or bed to and from nursing units, clinical laboratories, and other related clinical areas. Transports non-critically ill patients throughout the health care center, which may include multiple separate buildings. Maintains effective interpersonal relationship with patients, significant others and co-workers directed toward patient care. Ensures that Escort Service's assigned wheelchairs and stretchers are returned to the Escort area for proper utilization and accountability purposes. Provides for environmental, patient, and personal safety by using proper body mechanics, safety devices and techniques, and reporting unsafe conditions. Takes corrective action during simple potentially hazardous situations, i.e., removing objects blocking emergency exists. Reports any observed emergencies to the appropriate personnel. Reports any observed changes in the physical appearance and/or character of the patient during transport to the appropriate medical personnel. Files, answers telephone, and performs receptionist activities as needed for the Escort Department. Engages in proper telephone etiquette when answering the telephone and taking ticket information. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Health Aid/PD03052A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/02/2025. You may qualify based on your experience and/or education as described below: General Experience (GS-02): You must have three (3) months of general experience that demonstrates your ability to perform the work of the position, or experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation? Experience would typically include but is not limited to: general office clerical work in a healthcare environment, assisting or transporting patients in a medical environment, acting as a messenger or delivery person in a medical environment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a High School diploma or equivalent. Preferred Experience: Medical transport via wheelchair or gurney; customer service. You will be rated on the following Competencies for this position: Communication Operation of Equipment/Machinery Reading Comprehension Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work includes walking, standing, lifting, pushing, stooping, reaching, sitting, bending. Practice of proper body mechanics. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript or diploma must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.