Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Catering, Food Services & Restaurants Company Industry
Retail About the company

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa, spread across 13 countries overseeing more than 700 stores.

Job purpose

The head waiter is responsible for supervising waiters, waitresses, and runners in designated sections, as well as serving customers to ensure their needs are met with high-quality service in a timely manner.

Responsibilities Recommend food and beverages to customers, take their orders, and communicate them to the kitchen or bar staff accordingly. Supervise and serve food and beverages in accordance with the brand's procedures and standards to ensure outstanding customer service. Carry out various customer service activities, including handling bill payments and complaints, and escalate complex issues to the manager. Supervise the execution of food and beverage preparation techniques in accordance with the brand's standards and report any non-conformities to the manager. Prepare and send the daily order to the storekeeper to replenish needed items. Conduct weekly and monthly counts of crockery, cutlery, condiments, and other floor needs to inform the manager. Participate in the restaurant's mandatory opening and closing procedures to ensure work is performed to the required quality standards, including counting and recording tips, while adhering to norms and internal standards. Participate in achieving the set targets for the brand shop. Conduct briefings and training for assigned team members as needed. Monitor the performance of waiters and runners, providing feedback to higher management.
Language & technical skills Fluency in English. Fluency in Arabic is a plus.
Education

Technical degree in hospitality management or a related field.

Experience

Two to four years of experience in F&B operations or a similar role.

Behavioral competencies Customer focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Ensures accountability

Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about and adheres to most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.

Drives results

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions, and offers to help when the need is clear.

Manages ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. For example, learns about changing priorities and responds appropriately. Connects with appropriate individuals to gain direction. Takes steps forward, even when details are unknown.

Azadea Group is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

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