As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?
 

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards

Ensure client experience is proficient including booking payments and consultation cards

Interact and communicate effectively with leisure members, team members, guests and management team

Ensure team works to meeting department revenue and guest satisfaction targets and ensure that sales are recorded accurately

Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services

Comply with hotel security fire and health and safety regulations

Conduct training, mentoring, and treatment refreshers to maintain consistency and quality.

Maintain treatment room readiness, cleanliness, and adherence to hygiene standards.

Monitor stock levels of professional products, consumables, and equipment, and report needs.

Strong knowledge of treatments, spa operations, and hygiene standards.

Leadership skills with the ability to coach and mentor therapists.

Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards.

What are we looking for?

A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Experience in a similar role in a luxury or 5-star HotelRelevant qualifications for the rolePositive attitudeExcellent communication skillsCommitted to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Passion for customer serviceRelevant qualifications and experience in the UAE.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!