Location: Mumbai, India.
Reporting to: Chief Technical and Operations Officer (REPORTING TO MD LLP)

To provide leadership to and manage a shared services function responsible for its strategic
development and delivery of high quality, standardised, efficient services to the  Group in line with corporate strategy and changing needs. This will include fostering a Group people
and client focused culture and setting and monitoring of key metrics.
Remit includes transactional sales and sales support, operational and administrative functions,customer service, supplier management and certain transactional finance activities. Responsible for taking a risk-based approach to process engineering to suit the needs of the business in line with our SHEQW management systems, optimising use of our systems’ functionalities and increasing automisation and improved customer and business benefit.

Functions 6 be managed will grow in line with changing needs of the business in order to provide services from a central function to various parts if the business.

1. Lead on the strategic development and effective operational delivery of BSC’s Group shared
service strategy to support the growth and changing needs of the Business.
2. To provide leadership and manage direct reports and all functions within the shared services
(growing) remit in line with service level agreements, key metrics and to achieve personal
objectives. This will include the effective planning, implementation and management of change;
resourcing, training and coaching as required to develop functional and team resilience, provide
business continuity and succession planning and to grow the competence of individuals.
3. To provide particular support to the Country Head and Technical Lead in India as required on a
day to day basis or projects.
4. To work with other managers and areas of the business to understand and provide appropriate
and timely services and support.
5. With a risk based approach, lead on process engineering and monitoring including root cause
analysis to identify opportunities and deliver high quality, standardised, efficient services to all
stakeholders in line with our SHEQW management systems and optimising use of our systems’
functionalities and increasing automisation and improved customer and business benefit. As part
of this, to proactively highlight any gaps, areas of risk or concern or opportunities and produce
business cases for any required investments or resources.
6. To be responsible for resource planning and management
7. To be responsible for ensuring accurate data processing and management across functions
within shared services.
8. Ensure all processes and resources are adequately documented. To play a key role in the Group
Data, Systems and Processes project and ensure compliance across all functions against legal
and BSC processes and requirements

9 To set and manage budgets and expenditure to support the Shared Services function and deliver budgeted margins, and to source and manage suppliers in line with our policies and requirements.
10. To work with Senior Managers to create a Group-wide people and client focused culture, with continuous training and development of staff to a high level in line with our People Strategy and SHEQW management system.
11.To manage the wellbeing of staff and persons who may be affected by your or your team’s acts or omissions (e.g. Contractors),.working with the SHEQW team, Wellbeing Director and Technical competent persons.
12.To identify & assess the viability of transitioning new processes into Shared Services.
13.To deliver on commitments being made in the newly signed Internal Contracts

Skills & Qualifications
Essential
•Proven operational and change management background with demonstrable record in managing muti-faceted functions within an organisation
• Ability to manage and develop functions and people in an inclusive open and fair culture
• Logical thinking and problem solving skills, with ability to be creative, pragmatic, flexible and communicate appropriately at all levels
• Ability to provide leadership during a crisis or period of change
•Excellent interpersonal and organisational skills
•Excellent ability to prioritise competing tasks with strong time management skills or self and others at functional and individual level.
•Evidence of strong IT skills in Word, Excel and PowerPoint.
•Numerate, with qualifications to secondary level education.
 

Desirable
•Degree level or equivalent qualification in a management or business field.
•Knowledge of Salesforce
 

Experience
Essential
• Experience of having worked in a multinational
•People management and soft skills
•Experience of working in a role with risk management responsibilities
•Experience of working in a customer focused / oriented or Operational function
•Experience of supplier and budget management responsibility, including managing costs
•Evidence of achieving personal targets and motivating sales teams to achieve theirs
•Experience of performance management of employees, managing successful sales teams working collaboratively in a multi-channel environment.
•Experience of operational process engineering, identifying performance metrics and reporting against these
Desirable
•Experience of working within an ISO 9001 certificated environment
•Health, safety and wellbeing experience
Behaviour Competence
• Behaviours detailed in the corporate Behavioural Framework
• Team Work
• Communication
• Creativity & Change
• Enhancing Performance