Job Purpose• Manage the Sales Support Team which included BSM, Sales Operation & Communication, Marketing and After-Sales Management, etc• Steer Sales Support Team in the country to ensure providing effective support of Sales channels
Main Accountabilities
Customer External
New & Existing Customers• Develop & maintain existing and new customers thru appropriate propositions, i.e. support spot quotes, preparing rate proposal/customer SOP, etc• Monitor and provide result data for sales program/campaign/project that associated with Company’s production promotion• Provide specific advice/information/reports to M&S Management to facilitate business performance review & evaluation• Sales performance monitoring and analyse that associated with Sales Effectiveness Program
Regional / Global M&S and FICO Team• Provide and monitoring requested reports to Regional / Global M&S, GCS and FICO teams related to DGF/1CN business performance
Customer Internal
DGF/1CN Management, M&S, Product & FICO Teams• Provide and monitoring requested reports to Regional / Global M&S, GCS and FICO teams related to DGF/1CN business performance• Customers / Sales business performance analysis• Monitoring various M&S related business performance reporting systems, i.e. iSell, Quote Shop, LECR, etc• Monitor and support sales activities and campaigns to sales teams
Stakeholder Internal
CPM/ISC/DOM/AFR/OFR• Liaise with CPM/ISC/DOM/DTR for competitive quote rate or respond to biddings/tenders if needed• Work with Products (AFR/OFR/CPM/DOM/DTR) to develop solutions to meet customer needs
Other Departments• Maintain good communication and working relationship with other functions
People Management
• Develop a high performance service culture within the functional department.• Plan, organize and direct and efficient and effective functional department.• Develop IKOs/KPIs with team members and monitor individual performance.• Consult performance appraisal.• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets• Identify training needs and opportunities to develop a highly skilled functional department.
Requirements for the Job • Good knowledge of DHL business & organization structure • Good knowledge of DHL related products/logistics knowledge • Good knowledge of AFR/OFR/DOM/DTR operation process • Good knowledge in office software, especially Excel, Word etc• Good knowledge of Sales Support job scopes • Good interaction & communication skills with various Depts and Regional• At least 10 years working experiences, preferable in Service/Logistics industry• Bachelor Degree & above