Ensure optimal customer care with regard to project coordination, service, quality, adherence to deadlines and cost control
Ensure optimal pricingIdentify market developments from a customer and competitor perspective. Proposals for jointDetermination of the necessary measuresEstablishing and maintaining personal contacts with the customerRealise the departmental goalsSupervise and commercially coordinate developmental and logistical activities of the customer in the office and in the field to ensure customer satisfaction as well as to develop new customers and market sharesPerforming the function of Head of Sales for the function and structureA SalesSecuring and expanding Hella's fields of competence vis-à-vis customers in order to position Hella's scope of delivery in the best possible way for customers' strategically important products
Performing the function of a competent and reliable contact person for the customer,
to bundle customer contacts (one face to the customer), to recognise possible undesirable developments at an early stage and to initiate and/or carry out their eliminationIdentify the long-term strategies of customers and competitors, identify new business areas and develop demand forecasts to enable reliable and forward-looking planning of development and sales activitiesDeveloping measures for the development of results and the degree of plan fulfilmentEstablishing and maintaining long-term business relationships with customers in order to achieve a high level of customer satisfaction/demand and to gain market share as well as implementing the respective strategy of the company, developing cost-related targets for the head office as a result of contacts with customers and competitors as well as conducting the annual price negotiations in order to provide indications for cost optimisation as well as the required contribution margins; developing profit and contribution marginOptimise internal costs and monitor cost limits (HC 2), externally Ensure adequate prices to deliver the highest possible contributions to the resultWinning new customers in coordination with the development organisational units in order to achieve optimum market shares for our productsEnsure trouble-free customer supply in order to avoid production disruptions and shutdowns in any case within the framework of the centrally implemented disposition responsibilityCoordinating the commercial and technical development activities between the customer and Hella, including subsequent product maintenance measures, in order to provide the customer with the desired product at the right price and on timeEstablish and negotiate framework agreements and submit offers to customers in order to lay the foundation for smooth customer-supplier relationships and deliver the highest possible contributions to the bottom lineCollecting market data, developing statistics and maintaining price, spare parts and delivery files etc. to provide basic data for corporate and capacity planning as well as commercial processing and long-term strategic planningEnsure smooth communication channels to maintain and build trouble-free customer-supplier relationships internally and externallyB LeadershipAssigning employees according to their qualifications within the appropriate structure; instructing (targeting and motivating) and supporting employees to perform their tasksInstruct, guide and instruct employees in function-related tasks
Responsible for performance appraisals and for qualification requirementsLeading employees by agreeing on objectives as well as delegating, selecting, qualifying and developing employees on the basis of a culture of trust, effectiveness control to level and develop potentials as well as promoting individual competences to fulfil departmental objectives