The Head of Providers Relations role offers a unique opportunity to lead and expand our network of healthcare providers within the insurance industry, aligning with our mission to deliver comprehensive and accessible insurance solutions. This position is crucial in developing and maintaining strategic partnerships with healthcare institutions, ensuring that our insurance products and services meet the diverse needs of our clients. The successful candidate will gain valuable insights into healthcare management within the insurance sector, enhance their leadership and negotiation skills, and contribute to the growth of a high-quality provider network. This role provides the chance to be at the forefront of innovation in the insurance industry, driving both personal career advancement and the organization's success. **Position Responsibilities:** + Provide leadership, motivation and support to the team to ensure established objectives for service, quality and productivity are achieved in a rapidly changing environment that supports sales and retention objectives. + Through recruiting, training, coaching, mentoring, team building and development opportunities, build a high performing cohesive work team that delivers quality service. + Ensure that service issues are resolved promptly, professionally and courteously. + Participate directly in continuous improvement projects. Identifying service and productivity improvements opportunities within the team and manage change as required. + Ensure all Request for Proposals for clients are completed on time, professionally, to the satisfaction of the Account Executive and in a consistent approach. + Ensure the consistent quality production of all client review kits for the CRMs (including preparing PPT, requesting reports, analyzing data and assembling material). + Ensure that all of the shared mailboxes are assigned to various staff and that all requests for education or service support and completed with a high level of quality, professionalism and on time. + Provide bilingual support as needed, reporting on trending of service requests and identify opportunities for efficiencies and cost effectiveness. **Required Qualifications:** + Minimum of 5 years' working experience industry preferably working with service and Distribution + 5-7 year’s experience in a customer service role + Well-developed planning, organization skills and time management skills + Demonstrated customer service skills, problem solving and multitasking skills Proficient use of Microsoft Office Word, Excel + Ability to travel to various Group Field Offices across Canada periodically Strong customer orientation with emphasis on building relationships + Strong interpersonal skills with proven ability to influence and negotiate, to defuse, reconcile and remedy various issues and create win-win solutions + Excellent oral and written communication skills Fluently bilingual in both oral and written French and English + Exceptional organizational and priority management skills in a fast-paced environment + Excellent knowledge of the business unit's practices and procedures **Preferred Qualifications:** + Analytical thinking Flexibility and adaptability + Excellent communication + Continuous improvement Client service **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido