Head of Projects **Location:** Elandsfontein **Company:** Sulzer Pumps South Africa – Services Division **Employment Type:** Full-Time **About Us:** Sulzer is a global leader in fluid engineering, providing innovative and sustainable solutions across a range of industries. Our Services Division is dedicated to enhancing the efficiency and reliability of our customers’ operations through comprehensive maintenance, repair, and optimization services. We areseeking an experienced and motivated Head of Projects to lead and successful delivery of all projects in our Services Division. **Sulzer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** **Job Summary:** Sulzer is looking for an experiencedprofessional who will be responsible for overseeing the planning, execution, and delivery of strategic projects across the organization. This role ensures alignment with corporate objectives, efficient use of resources, and consistent application of project management best practices. **Environmental, Safety & Health** 1. Direct responsibility for the Health, Safety and Environment of all employees who either directly work in your area of control, or who visit the operational areas you are responsible for, either internal or external visitors. Including full legal & company compliance in areas under your responsibility. 2. Develop a positive safety culture through the Sulzer Behavioral Safety Program. **Main tasks and responsibilities** 1. Accountability for target achievement of core operational KPI set. 2. Establish and enforce project governance frameworks, methodologies (e.g., PMBOK, PRINCE2, Agile), and standards. 3. Lead and mentor a team of project managers, order managers, and support staff 4. Ensure full compliance to all relevant departmental management and corporate procedures including cross functional ones. 5. Act as next level contact for client project related escalation. 6. Manage stakeholder expectations and ensure effective communication across all levels 7. Accountability through the team for all commercial aspects of the projects. 8. Overall accountability for the project teams’ performance for all project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery 9. Overall responsibility and accountability for project profitability and project cash management. 10. Developing excellent and professional relationships with customers and supporting allocated team where appropriate with the same. 11. Ensuring through the team that Sulzer are protected contractually, whilst ensuring client expectations and relationships are maintained. 12. Allocating appropriate internal resource to agreed projects on handover of order from sales personnel. 13. Accountability for Warranty Management functions through departmental head (where applicable). 14. Drive your team for completion of projects and spares to be in a position where they can be invoiced in alignment with the RFC and agreed client delivery dates. 15. Where necessary, taking personal responsibility for major projects as required (as project manager). 16. Liaison with other Legal Entities on joint projects in order to ensure understanding and adherence to best practice whilst achieving mutual satisfaction on project completion. 17. Liaising with suppliers / procurement where applicable to facilitate on time delivery and good supplier performance/profitability. 18. Liaison with upstream processes as required on prospects and live sales orders. 19. Attendance at key production meetings & participation at the monthly Operations review meeting. 20. Work with other stakeholders to establish cost control process within business 21. Managing and upskilling the overall performance of the allocated PM team. 22. Actively develop the company's commitment to implement a customer focused PM attitude 23. All other duties relevant to the role. **Employee Development** 1. Mentoring, directing, motivating, supervising and monitoring the performance of all members of the allocated team. 2. Responsibility for operational staff’s appraisals in accordance with local policy. 3. Responsibility for staff development and training ensuring this is aligned to the business requirements. **Continuous Improvement** 1. Support and drive the continuous improvement process for operational issues. 2. Review current state and lead in creating processes and advising on a new Project Structure Plan 3. Develop and maintain visual management tools to establish a reliable level of information coming from internal stakeholder departments and to drive contractual deliverables 4. Management of Operational non-conformances through respective teams - reporting, trend analysis and RCA for preventative and corrective action. 5. Participation in the development & implementation of best practice across the EMEA region. 6. Develop Lean principles within all areas of your department, apply Lean office tools and processes, be a Lean role model **Qualifications and Experience:** + Experience of managing complex projects simultaneously + Financial/budget management + Experience of contract negotiation in a commercial environment + Staff management experience + Client management experience + General computer & software skills + Project Management Qualification (PMP preferred **Additional Requirements:** + Strong leadership and people management + Strategic thinking and business acumen + Deep understanding of project management methodologies + Financial and budget management expertise + Excellent communication and stakeholder management + Problem-solving and risk mitigation + High emotional intelligence and change leadership **Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.** No visa or work permit support can be provided for this role. **Do you have a question about the role?** Reach out to the talent acquisition team at the following email address: jane.naidu@sulzer.com . We are looking forward hearing from you! ​ **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.