At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

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\nHead of Product PMO \n

 

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Why We Have This Role

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We need a dedicated Project Management Lead and team to ensure the timely and high-quality delivery of strategic product roadmap features within our fast-paced Product, UX, and Engineering (PXE) organization. This role is a critical leadership role that will build a team to optimize cross-functional collaboration and proactively manage risks across complex engineering initiatives, ultimately driving predictable outcomes and strategic business growth.

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How You’ll Find Success

\n\nYou are passionate about working across Product, UX and Engineering to deliver complex capabilities for customers\nYou love building and managing project plans and thrive in hiring and developing the best talent to do that work on your team\nYou are take the time to peek around the corners to identify risk and take ownership to rally teams to mitigate them\nYou’ll focus on operationalizing best practices\nDriving alignment\nEnsuring smooth execution across the product lifecycle.\n\n

 

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How You’ll Grow

\n\nYou’ll build a new capability within Qualtrics\nLeverage Qualtrics' rich data platform to define, track, and measure key product performance metrics, identifying trends and areas for improvement.\nWork with product analytics teams to transform data insights into actionable recommendations that guide product strategy and operational improvements.\nProvide visibility into product performance to key stakeholders, enabling informed decision-making and rapid iteration.\nEnhance strategic thinking and decision-making capabilities through data-driven initiatives.\nBuild a network with senior stakeholders and industry leaders, expanding professional connections.\nParticipate in high-level strategic discussions, influencing the company’s overall direction.\n\n

 

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Things You’ll Do

\n\nProject Portfolio Leadership:
Own the project portfolio for the highest priority product roadmap initiatives \nTeam Leadership & Development:
Build and lead a high-performing team of technical project managers; mentor, coach, and develop talent.\nProcess & Governance:
Define and scale agile/hybrid delivery frameworks tailored to a fast-paced SaaS environment. Establish PMO operating cadence including sprint planning, roadmap reviews, retrospectives, and risk assessments.\nCross-Functional Execution:
Partner with Product, Engineering, DevOps, Security, and Customer Success teams to align priorities, track milestones, and remove blockers.\nMetrics & Reporting:\nProvide regular portfolio reporting. Partner with engineering operations to define and operationalize scrum level reporting needs to support data driven progress reporting.\nRisk & Change Management:
Proactively identify project risks and dependencies, drive mitigation plans, and manage scope changes with clear stakeholder engagement.\nStrategic Planning:
Align project resources to strategic priorities\n\n \n

What We’re Looking For On Your Resume

\n\n10+ years of experience in technical project or program management, with at least 5 years in a SaaS environment.\n5+ years of experience leading teams, including managers or senior ICs.\nDeep understanding of modern software development life cycles (Agile, Scrum, Kanban) and how to adapt practices at scale.\nProven experience managing large cross-functional programs involving engineering, product, security, and infrastructure teams.\nStrong technical fluency—you can engage credibly with engineers on architecture, APIs, and technical trade-offs.\nDemonstrated success in building and scaling PMO practices in high-growth or scaling environments.\nExcellent communication, leadership, and stakeholder management skills.\nBachelor’s degree in Computer Science, Engineering, or a related field. MBA or PMP/SAFe certification is a plus.\nExperience with tools like Jira, Confluence, Smartsheet, and Aha!\nExperience leading globally distributed teams\nBackground in cloud-native architectures (AWS, Azure, GCP)\nExperience supporting InfoSec, compliance, or regulatory-driven SaaS platforms (e.g., SOC 2, HIPAA, GDPR)\n\n \n

What You Should Know About This Team

\n\nThis is a newly formed capability within a centralized PMO at Qualtrics. \nLeadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.\nIntegral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.\nHigh influence on both product and business strategy, shaping the future direction of the EX offerings.\nFocused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement\n\n

 

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Our Team’s Favorite Perks and Benefits

\n\nWe love the Qualtrics supplied $1800 Experience Bonus.  \nQualtrics believes in sharing the success with a portion of compensation that is metered based on company performance.  We have a quarterly Wellness Reimbursement.\nLearning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.\nThe satisfaction of empowering large networks through technology.\nThe opportunity to work with a diverse range of influential brands.\nA role that encourages personal growth and initiative within a growing business area.\nIn office events are hosted to celebrate holidays and special occasions (plus we have lunch provided daily!).  We are based in Seattle - with most of our Product, UX and Engineering teams - making it easy and fun to develop relationships with key stakeholders.\n\n

 

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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Annual Pay Transparency Range$229,000—$328,500 USD