**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** Purpose of the Role: To lead the operational and service delivery elements of IBM’s Oracle - Managed Payroll Service in the UK and Ireland. This role is responsible for ensuring high-quality, compliant payroll delivery, embedding best practices across the function, and supporting the continued integration and evolution of the service following the Symatrix acquisition. **Required technical and professional expertise** Key Responsibilities: * Service Delivery & Operations * Lead the day-to-day delivery of Oracle payroll services within the UK CIC, ensuring performance against SLAs, KPIs, and quality benchmarks. * Ensure payroll operations remain fully compliant with UK and Irish payroll legislation, audit requirements, and data privacy standards. * Implement operational processes and controls to drive accuracy, consistency, and efficiency. Practice Development * Support the Director in evolving and expanding the Oracle Payroll practice within CIC and Consulting. * Help shape delivery frameworks, tooling adoption, and internal governance aligned to Oracle methodology and IBM best practices. Team Leadership * Manage and mentor Payroll Services Managers and senior SMEs, creating a high-performing, agile, and scalable team. * Contribute to workforce planning, hiring, onboarding, and upskilling of payroll talent. * Act as escalation point for complex operational issues and support resolution of service-critical challenges. Collaboration & Integration * Partner with HR Transformation, Consulting, and IBM BPO teams to ensure seamless integration of payroll with wider enterprise application delivery. * Support alliance coordination with Oracle and SAP for delivery-focused workstreams. * Support for Strategic Growth * Provide delivery input to pre-sales activity, including solution design and resourcing for major bids. * Contribute operational insights to roadmap planning, service enhancement, continuous improvement and automation initiatives. * Operates as the bridge between strategy and day-to-day execution. * Owns service delivery and operational excellence within the managed payroll offering. * Focus on embedding scalable, compliant processes as the practice grows. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.