Grade: RCS H
Contract Type: Permanent (Full-Time)
Location: Stoke on Trent

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Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

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We are looking to hire a dynamic and experienced Head of Operations to lead a high-performing, automated warehouse environment. This is a pivotal role for an ambitious leader who can balance day-to-day operational excellence with strategic transformation initiatives.

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You will leverage cutting-edge automation, data-driven insights, and strong leadership to deliver exceptional service, drive efficiency, and shape the future of our supply chain operations in partnership with our customers.

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✅A TYPICAL DAY MAY INVOLVE

\n\nLead operational performance by monitoring KPIs, service levels, and automation systems to ensure targets are consistently exceeded.\nEngage with senior stakeholders, acting as a trusted advisor to the customer and influencing strategic direction through insight and commercial acumen.\nDrive innovation and efficiency, leveraging automation and data analytics to deliver cost control and value-added services.\nOversee strategic projects, collaborating with the customer to identify and execute opportunities for growth and transformation.\nChampion a safety-first culture, ensuring compliance with health, safety, and environmental standards across all operations.\nManage budgets and resources, reviewing financial performance and developing robust resourcing and succession plans.\nDevelop and inspire teams, fostering a culture of accountability, continuous improvement, and high performance through coaching and mentoring.\nCollaborate across DHL sites, sharing best practices and aligning automation capabilities with customer strategy and service expectations.\n\n

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✅THIS ROLE WOULD SUIT PEOPLE WHO

\n\nExperience in transformation and change management, successfully leading automation-driven improvements and operational enhancements.\nProven expertise in automated warehouse operations, including hands-on experience with WMS/WCS systems, robotics, and tech-enabled environments.\nStrong leadership capability, with experience in building, developing, and inspiring high-performing teams while fostering a culture of accountability and continuous improvement.\nTrack record of delivering results in complex, high-volume supply chain settings, balancing operational excellence with strategic initiatives.\nAnalytical and data-driven mindset, able to interpret system data and performance dashboards to drive decisions and implement innovative solutions.\nCommercial acumen and influencing skills, with the ability to engage senior stakeholders and align operational strategies with customer objectives.\nExceptional communication and relationship management skills, ensuring collaboration across internal teams, customers, and external partners.\n\n

✅WHY JOIN US?

\n\nAccess to Company Car or Car Allowance scheme\nEnhanced pension contributions\nFree confidential 24/7 GP Service\nHundreds of discounts (including Retail, Childcare + Gym)\nAffordable loans & Enhanced Pension Scheme\n24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/\n\n

✅WHO WE ARE

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​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

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✅BUILDING AN INCLUSIVE WORKPLACE

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At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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Please be aware that interviews are provisionally scheduled to take place during the week commencing 15th December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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