⚡ Head of Operations

 

About NESO

NESO National Energy System Operator (NESO) for Great Britain (GB), ensure a safe and secure electricity supply is at the heart of everything we do.

 

The Role

Reporting to the Account Manager, As Head of Operations – FM, you'll lead the operational delivery of hard services facilities management across NESO's estate. This includes, ensuring compliance, driving innovation, and fostering a culture of excellence.

 

Key Responsibilities

Lead FM operations across NESO sites, ensuring consistent service excellence Manage compliance with statutory regulations, health & safety, and industry standards Drive operational efficiency, sustainability, and innovation across all service lines Build strong relationships with stakeholders across NESO and Mitie Lead and develop a high-performing FM team, fostering continuous improvement Oversee contract performance, asset management, and lifecycle planning

 

What You'll Bring

Proven leadership experience in operations, ideally within critical or infrastructure sectors Strong technical knowledge of hard FM services Excellent stakeholder engagement and team leadership skills Relevant qualifications in FM, engineering, or business management

 

Why Join NESO via Mitie?

Be part of a mission-critical organisation supporting the UK's energy future Work within a collaborative, values-driven team Access to Mitie's career development pathways and benefits Make a tangible impact on sustainability and operational excellence