Essential Duties & Responsibilities

Growth:

Develop compelling operational training propositions to support our bid strategies that highlight the organisation's strengths and capabilities which improve our win chances.Innovate and leverage digital-first learning & knowledge management solutions to evolve operational training delivery integrated with My Learning employee development platform.Develop multiple pathways Design and implement training solutions that address the operational needs of the business delivering training solutions that prioritise diversity, equity, and inclusion and foster an inclusive environment where all employees can thrive.

Measurement & Reporting:

·       Monitor and evaluate the effectiveness of training programs by leveraging data to measure the impact and improve training content and delivery. Prepare and present regular reports on training program effectiveness, employee progress, and ROI/ROE.

Strategic Planning:

·       Collaborate with Director of Talent, Senior Operations management to align operational training with organisational goals and strategic initiatives.

Continuous Improvement:

·       Evaluate the effectiveness of operational training programmes through feedback, metrics, and performance outcomes, and make data-driven recommendations for improvement.

Compliance and Quality Assurance:

·       Ensure operational training programs comply with relevant regulations, contract obligations and accreditation standards.

Team Management:

·       Lead, mentor, and manage a team of operational training professionals to ensure high-quality delivery of training programs and foster a collaborative and supportive team environment.

Qualifications & ExperienceEssentialExpertise in digital learning solutions, platforms & learning technologies Proven experience in leading operational training delivery. Leadership & Team Management: Proven ability to lead training and knowledge management teams across multiple sites or functions. Training Strategy Development: Experience designing and implementing training frameworks aligned with operational goals. Instructional Design: Strong understanding of adult learning principles and instructional design methodologies. Knowledge Management: Ability to develop and maintain knowledge bases, SOPs, and learning resources. Stakeholder Engagement: Skilled in working with cross-functional teams to identify training needs and deliver effective solutions.DesirableDegree in Education, training or human resource development or equivalent in a related field Project management skills and or relevant experience Track record of implementing knowledge management systems or platforms. Change Enablement: Ability to support change initiatives through training and knowledge transfer. Toolkit Development: Experience in creating and maintaining operational toolkits, playbooks, or knowledge bases.Maximus CompetenciesEmbraces Respect.Partners Effectively. Creates Innovative Solutions.Focuses on the Customer. Demonstrates Compassion. Takes Responsibility & Acts with IntegrityIndividual CompetenciesInnovation: Generates innovate design solutions to deliver continuous learning across the organisation. Collaboration: proactively works with cross-functional teams and builds positive relationships to drive results Detail-Oriented: Ensures accuracy and quality in all deliverables using a project management approach/methodology Self-aware: involves a deep understanding of one's own strengths, weaknesses, emotions, and behaviours, and how these impact their ability to develop and support business and operational training

Travel Requirements: As required

EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.  We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.