Job Purpose

Manage, control and develop the Ocean Freight (OFR) product in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources

Major Responsibilities

Customers – New & Existing

Identify and develop potential, sustainable customer relationships  Ensure OFR operations respond to customer enquiries/complaints in a professional manner

Key Account Contacts

Lead in engagements and strategic customer interfaces with Key Account Contacts Respond to Key Account enquiries and complaints

Country Manager

Support the Country Manager to manage and grow the OFR business Support the Country Manager in strategic business planning and budgeting

Branch& Gateway OFR Organization

Provide leadership in the country of product and business development, resource utilization, branch OFR organization and activities  Lead the development, implementation and localization of key initiatives and programmes Facilitate and support branches’ efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies Establish KPIs and obtain agreement & commitment from branch management Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements

Marketing & Sales

Interact with marketing (at country level) in terms of pricing Interact with oversea’s marketing & sales team on pricing matter and responses to customer RFQs Lead pricing team to complete tariff structure.

Overseas Stations

Liaise with Overseas Stations on problem shipments Handle Overseas Stations’ queries

Product Management (Ro & Global)

 Defines, implements, monitors and enforces service and quality standards at country level in cooperation with product management (in Regional Office)

Business Performance & Results

Responsible for operational result at country/country group level OFR Defines, monitors and enforces targets to the operational units Select and assigns key positions to reach targets Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions

Championing Quality & Improvement

Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy Defines and implements Ocean Freight ISO standards in line with corporate instructions

Business Operational Management

Monitor and Support for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country level for OFR according to corporate policy Approve all invoices and internal applications Review department budget status

People Management

Determine organization structure, roles and responsibility and performance targets for the function Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness. Develop a team spirit and multitasking capabilities within the team. Plan, organise and direct an efficient and effective function.  Conduct performance appraisal, including coaching Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. Identify training needs and opportunities to develop a highly skilled functional department.

Capabilities 

Good knowledge and understanding of the organization structures/operations Excellent knowledge about OFR org chart & service territory Good knowledge of OFR operation process Good knowledge of Cargo Wise System Good consulting skills to the business leaders in the areas of people/organizations Good knowledge on project management and process improvement Excellent knowledge of vender management

Competences

Strong leadership capability Strong influencing skills at organizational level Excellent advocator and agent for change management Strong ability to think global and act locally Conceptual thinking, but strong action and results oriented Mature and balanced, a role model to all staffs Good presentation skill Good strategic thinking and planning