Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This role will report to the Head of US IWPB Operations and responsible for oversight of servicing of 28,700 loans with a value over 22 billion.

As our Head of Mortgage Servicing you will:

Be accountable for IWPB Mortgage overall service performance including timeliness, quality, and availability of the performance data as per defined cadence, the responsibilities will cover weekly updates to business stakeholders, risk management and collaboration with third party vendors

Lead and manage the operations team to ensure smooth and efficient workflow processes in areas that include: Origination/underwriting Quality Control, Mortgage Post Closing, Mortgage Accounting, Mortgage Records Management, General and Default Servicing, Data and technology team

Oversee the Mortgage Servicing portfolio ensuring compliance with industry standards and regulations

Work closely with business stakeholders including compliance and risk to develop and implement operational strategies to improve efficiency and client satisfaction

Drive change management initiatives to support growth, operational scaling and process automation

Monitor and analyze third party key performance indicators (KPI’s) and service levels (SLA’s) to identify areas of improvement.

For this role, HSBC targets a pay range between $122,000.00 and $175,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.