Role Overview

The Head of KAM at DHL Global Forwarding Canada will lead a team of Key Account Managers to drive strategic growth and enhance customer satisfaction. This role involves developing and executing account strategies, building strong relationships with key clients, and ensuring the delivery of exceptional service. The ideal candidate will have a strong background in logistics, exceptional leadership skills, and a proven track record in managing high-value accounts. You’ll be supported by a global team of professionals with diverse experience but also have the freedom to work independently.

Key Responsibilities1. Strategic Leadership

Develop and implement the KAM strategy aligned with DGF Canada’s business objectives.

Lead the KAM team to achieve revenue growth and profitability targets.

2. Client Relationship Management

Build and maintain strong relationships with key clients, understanding their needs and challenges.

Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction.

3. Team Development

Mentor and develop the KAM team, fostering a culture of high performance and continuous improvement.

Conduct regular performance reviews and provide feedback to team members.

4. Market Analysis & Strategy

Analyze market trends and competitor activities to identify new business opportunities.

Collaborate with marketing and sales teams to develop targeted campaigns for key accounts.

5. Cross-Functional Collaboration

Work closely with operations, finance, and other departments to ensure seamless service delivery.

Facilitate communication and collaboration between teams to address client needs effectively.

6. Performance Monitoring

Set and monitor key performance indicators (KPIs) for the KAM team.

Prepare and present reports on account performance and growth initiatives to senior management.

7. Contract Negotiation

Lead negotiations for contracts and service agreements with key clients.

Ensure compliance with company policies and procedures in all client interactions.

Skills & Qualifications

Minimum of 8-10 years of experience in account management or sales within the logistics or freight forwarding industry.

Proven leadership experience with the ability to inspire and motivate teams.

Strong understanding of logistics operations, market dynamics, and customer needs.

Excellent communication, negotiation, and interpersonal skills.

Ability to analyze data and make informed decisions.

Proficient in CRM software and Microsoft Office Suite.

Good understanding of market challenges and opportunities in the forwarding industry (strong product knowledge: air, ocean, customs, warehousing, distribution)

Results and Respect focused

Excellent communication, negotiation, and interpersonal skills.

Strategic thinker with strong analytical and problem-solving abilities.

Flexible and open to change and adapt to a changing environment

Ability to provide and receive constructive feedback

YOU’LL BE REWARDED IN MANY WAYS, SUCH AS: 

Belong to a diverse and dynamic culture that promotes inclusion, growth and developmentParticipate in comprehensive compensation, benefits and work perk programsEnjoy a flexible, hybrid work environment

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects. 

 

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.   Diversity enriches our workplace, drives our success, and helps us deliver excellence. 

 

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role. 

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.

Follow us on social media to learn more about our business and culture: 

 

DHL Global Forwarding on LinkedIn | DHL Freight on LinkedIn

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