At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact: Jacobs has a fantastic opportunity for a motivated Head of IT Services and Asset Management. This role is responsible for overseeing the strategic direction, management, and execution of IT services and asset management initiatives. This role encompasses a wide range of functions, including procurement, vendor management, financial management, human resources, governance, demand management, and asset management. The IT Services and Asset Management role ensures that IT resources are aligned with business objectives and that the organization leverages technology to drive innovation and efficiency. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs’ offices/projects and remote locations enabling them to deliver their best work. This position can be aligned to a Jacobs office based in the US but Dallas, Texas is the preferred location. Key Responsibilities: 1. IT Services: * Procurement and Vendor Management: o Reset contracts and introduce Quarterly Business Reviews (QBRs) to ensure maximum commercial value and quality services. o Manage key vendors. o Build and operate a user-pays model in partnership with finance to demonstrate the cost to the business and creating transparency on how costs are built and identify cost-saving levers. This model requires the operational output from HAM/SAM which is linked to Procurement and Vendor Management. * Technology Roadmaps: o Key stakeholder in the development, execution and management of the business technology roadmaps to ensure the IT ecosystem is fit for purpose and supports business needs. o Align technology investments with the overall IT budget, which looks out five years. 2. Asset Management: * Hardware and Software Asset Management (HAM and SAM): o Oversee the management of IT HAM/SAM. o Ensure accurate inventory tracking and compliance with licensing agreements. o Implement asset management policies and procedures to optimize asset utilization and reduce costs. o Integrate HAM/SAM into user pays model and procurement 3. Human Resources (HR): * Capability Plan: o Build and operationalize the capability plan to enhance the skills and capabilities of the IT team. o Foster a positive and inclusive work environment that promotes collaboration and innovation. 4. Governance, Risk and Compliance (GRC): • Establish and manage IT governance frameworks aligned with industry standards (e.g., COBIT, NIST, ISO 27001) • Perform IT risk assessments to identify vulnerabilities, threats, and control deficiencies across infrastructure and applications • Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX) and internal IT policies • Support IT audits by coordinating evidence collection and managing remediation plans • Develop and maintain IT policies, procedures, and control documentation • Collaborate with InfoSec, DevOps, and IT operations to integrate risk and compliance into technical workflows • Conduct user awareness training on IT security, acceptable use, and compliance obligations • Track and report on IT risk metrics, audit outcomes, and compliance status to senior stakeholders • Drive continuous improvement initiatives across IT risk management and GRC tooling * Project Execution: o Oversee project execution using Agile and Waterfall methodologies, including Communities of Practice (CoP). o Manage IT data governance and the Configuration Management Database (CMDB). o Own the IT dashboard, providing a helicopter view of the IT function for all stakeholders. 5. Demand Management: * Process Implementation: o Reset and implement the demand management process to ensure it has the right representation, is intuitive, and is fit for purpose. Represents all projects - waterfall and agile, include BAU. o Ensure as part of Demand Management workforce/capacity planning is operational o Run the Demand Intake process including the operations board on prioritization o Ensure all parts of IT interact with the CMDB, (which is still to be built) through demand management. Key Deliverables: * Successful reset of procurement contracts and effective vendor management. Moving from tactical to strategic. * Development and management of technology roadmaps aligned with the IT budget, including the successful implementation of user pays model demonstrating transparency and the linking of critical areas to enable the model. * Development of an asset reference plan with key IT functions and finance that outlines how the asset will be maintained and forecasted costs to enable. * Efficient management of IT assets, ensuring optimal utilization and cost efficiency. * Implementation of the capability plan to enhance IT team skills and capabilities. * Effective project execution and governance, including IT data governance and CMDB management. * Intuitive and fit-for-purpose demand management process. Leadership Attributes: Visionary Leadership: The ability to set a clear and compelling vision for IT services and asset management, inspiring and motivating the team to achieve excellence and drive innovation. Strategic Thinking: Strong strategic planning skills to align IT initiatives with business objectives, ensuring that technology investments deliver maximum value and support the organization's long-term goals. Effective Communication: Excellent communication skills to articulate complex technical concepts to non-technical stakeholders, fostering collaboration and understanding across departments. Emotional Intelligence: Self-aware. Recognizes the impact they have on others. Keeps their "emotional expense" as low as possible. People want to work with and for them. Demonstrates cultural awareness and models our values. Change Management: Proficiency in leading and managing change, including the ability to navigate organizational dynamics, address resistance, and ensure smooth transitions during technology implementations and process improvements. Team Development: A commitment to developing and mentoring team members, fostering a culture of continuous learning and professional growth, and building a high-performing, cohesive team. Executive Presence: Confident, poised-under-pressure demeanor. Holds their own with senior leaders. Self-assured, composed, and in control during difficult, unpredictable situations. Courageous and able to make tough decisions in a strong, timely way. Forthright in sharing information whether or not it will be well received. Aligns to and models our leadership philosophy. Has executive level business/financial acumen. Stakeholder Engagement: The ability to build and maintain strong relationships with key stakeholders, including senior leadership, vendors, and business partners, to ensure alignment and support for IT initiatives. Decision-Making: Strong decision-making skills, with the ability to analyze complex situations, consider multiple perspectives, and make informed, data-driven decisions that benefit the organization. Ethical & Inclusive Leadership: A commitment to ethical behavior and integrity, ensuring that all actions and decisions are aligned with the organization's values and ethical standards. Inclusive in their words and actions. Innovation and Agility: The ability to foster a culture of innovation, encouraging the exploration of new technologies and approaches, and maintaining agility to adapt to changing business needs and technological advancements. Results-Oriented: A focus on delivering measurable results, with a track record of successfully managing projects, meeting deadlines, and achieving key performance indicators * Bachelor’s degree in Information Technology, Business Administration, or a related field. * Extensive experience in IT management, including asset management, procurement, finance, and HR. * Strong leadership, communication, and interpersonal skills. * Proven ability to develop and execute strategic plans. * Experience with IT governance and risk management frameworks. Ideally you will also have: * Advanced degree in Information Technology or Business Administration. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.