Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Head of Frontline Operations Support, reporting to Customer Services Banking
Principal Responsibilities
Carry out frontline process review, identify process improvement/ streamlining opportunities, derive improvement action plan, and monitor process improvement progress.
To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives.
Identify areas of improvement on contact centre operations to ensure effective process and quality deliverables.
Manage and grow team members through effective coaching, skill uplift and career development.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Head of Frontline Operations Support, reporting to Customer Services Banking
Principal Responsibilities
Carry out frontline process review, identify process improvement/ streamlining opportunities, derive improvement action plan, and monitor process improvement progress.
To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives.
Identify areas of improvement on contact centre operations to ensure effective process and quality deliverables.
Manage and grow team members through effective coaching, skill uplift and career development.
University degree in Business Administration or other relevant qualifications
Proven experience in banking experience, preferably with good knowledge of project management and contact centre operations.
Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
Proficiency in both English and ChineseGood knowledge of MS Office (Word, Excel, PowerPoint)You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
University degree in Business Administration or other relevant qualifications
Proven experience in banking experience, preferably with good knowledge of project management and contact centre operations.
Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
Proficiency in both English and ChineseGood knowledge of MS Office (Word, Excel, PowerPoint)You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited