The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. 
 

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet  

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.  We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Overview

The role is responsible for the team that support technical onboarding for the Liquidnet Asia. 

The role encompasses day to day management of the Implementation team as well as the technical onboarding work across the various entry points to the Liquidnet platform. This team is integral to the revenue growth of the firm and as such partner closely with the Sales and Trading teams as well as Technology. 

The team provide technical input into the onboarding of new clients onto the platform through bespoke integration components and FIX, interfacing with the Liquidnet Darkpool and Algorithmic Trading systems. Additionally the team are responsible for certification of integrations with O/EMS vendors as well as outbound venues and brokers. 

 The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to onboarding & technical enhancements of the system using prior experience and ideas. This will utilise a strong technical skillet (FIX, Linux, database (SQL, Sybase or Oracle), E/OMS, Cloud-based technologies, scripting and network troubleshooting) and a positive ‘can do’ attitude.

Role ResponsibilitiesDay to day management of a team of the regional Implementation team, including managing rotas, coverage and overall workload of the team. Escalation point for the Implementation team Responsible for objective setting, and reviewing performance within mid and end of year appraisals Provide technical support to client-facing business teams (Trade Desk/Trade Coverage) and clients, throughout the onboarding process, escalating to Development where appropriatePerform certification of Liquidnet systems and specs with O/EMS vendors, clients and outbound destinations for both Darkpool and Algorithmic order flow Provide escalation assistance to the Front Office regarding integration workflow issues Fulfil client customisation requests via internal configuration tools and perform testing with clients and internal stakeholders (quants, traders and salespeople)Support Exchange Traded Derivatives onboarding to hosted Fidessa environmentAssist Front Office Support and Platform Services teams by responding to monitoring alerts that go unacknowledged Support incident management and participate in post mortems for integration issues Produce and present metrics and updates to various forumsAssist with product testing and project workDevelop and coach members of the team to realise their full potentialContribute towards ‘follow the sun’ support model, working closely with global teams in APAC and EMEA to ensure pre-market health checks are performed for each regionOccasional weekend work will be required during major upgrades and out of hours testing

Experience / CompetencesEssentialAt least 8 years hands-on implementation experience within a financial institution (buy-side, sell-side, venue/platform provider)Experience running and developing high functioning support teams within Financial ServicesProactive, tenacious individual with ability to solve complex issuesCreative and enthusiastic approach to new or existing challengesWillingness to challenge the status quo and bring about positive change Capable of balancing multiple conflicting priorities and managing stakeholder expectations honestly and appropriatelyExceptional and deep working knowledge of the FIX protocolSupport experience within a Unix / Linux environmentProven understanding of international Equity market mechanics and flowsWorking knowledge within MSSQL, Oracle or Sybase database environments, including complex query-writingExperience of supporting Windows Server environmentsExperience in troubleshooting basic network problems: i.e. firewall and routing problems

DesiredClient / Venue technical FIX onboarding exposureA ruthless approach towards automationExperience in programming or scripting languagesExperience supporting message-based architectureAWS Certification to ‘Cloud Practitioner’ level or above or equivalentStrong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testingWorking knowledge of at least one buy-side or sell-side Order Management SystemExperience with industry-standard monitoring tools (ITRS or similar)Hands-on experience with containerization technologies like Docker and orchestration platforms like KubernetesExperience working within an ITIL framework, ideally with ITIL Foundation qualificationWorking knowledge of at least one buy-side or sell-side Order Management SystemExperience with industry-standard monitoring tools (ITRS or similar)

Person ProfileThe role will suit someone who relishes in the pressure of working in a front-office support environment, supporting an expanding business and improving support functions Motivated self-starter who takes ownership of responsibilities, and can work autonomouslyDeeply analytical and disciplined approach to problem-solvingDisciplined approach towards Service Level Agreement adherence and minimising  Mean Time to Resolve (MTTR)Ability to confidently communicate at all stakeholder levels (technical, client, trader etc) Must be motivated by customer satisfactionGood organisational skills Willing to embrace core business values demonstrated by day-to-day work ethicMust be a team player with ability and interest in participating in new projects and helping other departments within the companyMust be flexible in relation to working hoursPositive approach 

Job Band & Level: Manager, 7

#LNET

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

Hong Kong - 25th Floor - One Hennessy - Wan Chai