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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Head of Engineering and Operations Solutions South East Asia

Business unit

Integrated Facilities Management (IFM) - EOS

Reporting to

Engineering & Operations Solutions Director APAC

Key stakeholders

IFM Account Directors; IFM Executives; CS Executives; EOS Counterparts in Asia

Duties & responsibilities

What this job involves –

Being an expert

We need a technical expert for our South Asia Engineering & Operations Solutions team under IFM APAC in JLL’s Corporate Solutions business. You will be responsible for providing leadership to the IFM account-based teams on issues relating to Engineering & Operations. As well as implementing standard business processes across accounts in your area of responsibility, you will also need to carry out performance analysis and reporting to ensure team engagement & alignment with wider business objectives. You will be the focal point for hard services within the IFM team in South Asia & have a detailed knowledge of our business to be able to operate with confidence when dealing with our own staff and clients.    

Attention for detail

Do you have an eye for detail? You will be responsible for ensuring that all South Asia IFM Accounts have an annual compliance/audit program in place.  You will personally attend a minimum of 10 building audits in order to demonstrate team leadership and provide trainings. As a member of the EOS Leadership team, you will actively contribute to developing and implementing programs and procedures to support the EOS platform & strategy.

You will also support JLL’s Regional Risk and Incident Director, to drive the implementation of JLL’s standard Incident Management procedures and ensure a consistent approach is adopted across the region.

Collaboration

At JLL, we foster a spirit of collaboration. In this role, you will work closely with senior leadership and our wider Corporate Solutions teams.  You will sit with JLL’s IFM business to support our Integrated Facilities Management (IFM) business line but also form part of our wider technical support team across the region. In addition, you will also work closely with our global facilities management team to support global clients and global compliance initiatives.

As South Asia EOS Director, you will ensure that all facilities teams have access to and follow standardised policies and procedures for all aspects of building operations. You will provide high-level technical advice to our internal & external customers. To be successful, you will build strong working relationships with key client representatives and promote the JLL Engineering & Operations platform; providing a key linkage between JLL & clients’ representatives.

To excel in the role, you should monitor market trends & changes to ensure that JLL provides industry best practices in the delivery of Engineering & Operations services.

Sound like you? To apply you need to be: –

Experienced

You will be a professionally qualified engineer in either mechanical or electrical disciplines and have a proven record of accomplishment of managing the technical infrastructure of complex real estate, preferably with experience in Critical Environments, production facilities or data centres. You will be commercially minded, solutions driven and be able to balance risk & reward.

Ethical & Self Motivated

You’ll need a high level or professional integrity in the role and a strong code of professional ethics. 

Resilient

It’s fast paced and you’ll need to be agile and responsive to issues as they arise. You’ll need a positive mind set and a ‘can do’ attitude.

Team Player

You’ll be a person that collaborates with others regardless of role, business unit or location. At JLL, we work together to help achieve our ambitions and that of our clients.

Great Communicator

Can you get your ideas across clearly both verbally and in writing? You’ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. Of particular importance is explaining technical issues to non-technical clients, customers and JLL staff.  A high EQ is must for this role. In addition to English, an ability to speak Mandarin would be useful, but not essential.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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