About the job 

  
The Head of Demand Planning Services is responsible for leading and managing the demand planning activities within the hub, ensuring alignment with global strategies and objectives. This role is critical in driving demand planning processes, overseeing daily operations, mentoring team members, and acting as a liaison between the demand planning function, global hub leadership, and key stakeholders.  

Key Accountabilities 

Lead and manage the demand planning team, providing strategic direction, mentorship, and coaching to ensure professional growth and high performance  

Develop and implement strategic plans for the demand planning in the hub, focusing on continuous improvement and operational efficiency 

Drive improvements in demand planning processes and methodologies, leveraging advanced planning tools and ERP systems (SAP and Kinaxis) 

Ensure the accuracy and reliability of demand plans by maintaining robust quality assurance processes and compliance with internal and external regulatory frameworks 

Act as the primary interface between the demand planning team, global hub leadership, and key stakeholders, ensuring effective communication and collaboration  

Monitor key performance indicators (KPIs) and ensure that teams meet or exceed targets, driving continuous improvement initiatives within the hub 

Manage resources effectively, ensuring that teams have the necessary tools, training, and support to perform their roles 

Identify and address resource gaps to optimize team performance 

Ensure that all demand planning activities comply with established internal quality standards and external regulatory requirements 

Implement and maintain robust quality assurance processes to ensure the accuracy and reliability of demand plans 

Foster a culture of innovation and continuous improvement within the demand planning team 

Prepare and present demand planning reports for senior management, providing insights and recommendations for strategic decision-making 

Stay updated on industry trends and best practices to ensure the hub's activities remain compliant and cutting-edge  

Leverage feedback and best practices to drive improvements and achieve operational excellence 

About you  

Skills/Expertise/Experience 

Advanced degree (e.g., Master's or PhD) in Supply Chain Management, Business Administration, or a related field. 

Minimum 8 years of professional experience in demand planning roles with demonstrated team leadership capabilities 

Excellent English communication and writing skills 

Preferred Skills/Expertise/Experience 

Proven multinational leadership track record 

Excellent proficiency in demand planning tools and ERP systems (SAP and Kinaxis) 

Comprehensive understanding of internal and external regulatory frameworks 

Strong skills in mentoring, coaching, and team development 

Effective liaison capabilities to act as the communication bridge between the demand planning team, global hub leadership, and key stakeholders 

Proficient in problem-solving, attention to detail, and good organizational skills 

Knowledge of pharmaceutical primary and secondary manufacturing processes preferable 

Competency Requirements 

A high level of accountability and attention to details required 

Demonstrated high standards of integrity, professionalism, and commitment  

Good team facilitation and relationship building skills 

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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