The Head of Delivery Operations has responsibility for Finance Delivery Services, covering process delivery support across Order to Cash (O2C), Procure to Pay (P2P), Record to Report (R2R), and Time to Payroll (T2P). The role is accountable for service delivery to the business, process compliance, cost and value outcomes, and the continuous improvement of Finance Delivery Support.

The role ensures Finance Delivery Support operates through diverse, agile, digitally enabled teams with the right skills and mindset to deliver consistently high quality outcomes. The role works in close partnership with Global Process Owners, Central Finance teams, Regional Controllers, Business Partners, and other associated functions to ensure alignment with strategic priorities and the Finance Operating Model.

The role is also accountable for building a sustainable people model, ensuring the right leadership capability, skills, capacity, and engagement are in place to support both current delivery and future growth.