Head of Delivery (ฺBanking & FSI)
NTT America, Inc.
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
**Key responsibilities:**
+ Define and execute the overall delivery strategy for Finance & Banking projects.
+ Lead cross-functional teams to ensure timely, high-quality delivery of client solutions.
+ Establish governance frameworks, processes, and best practices across delivery operations.
+ Oversee the end-to-end delivery of complex digital transformation, banking platforms, and core system integration projects.
+ Ensure adherence to budget, timelines, compliance standards, and regulatory requirements
+ Drive excellence in delivery management, risk mitigation, and issue resolution.
+ Act as the primary delivery partner for senior client stakeholders, building trust and long-term relationships.
+ Collaborate with business, technology, and operations leaders to align delivery with client objectives.
+ Manage escalations and ensure customer satisfaction through proactive communication and solutioning.
+ Build, mentor, and manage delivery teams with a focus on high performance and continuous improvement.
+ Develop talent and create succession pipelines for leadership roles within the delivery function.
+ Foster a culture of accountability, collaboration, and innovation.
+ Monitor and report on delivery metrics (KPIs, SLAs, financials).
+ Optimize resource allocation and delivery models (onsite, offshore, hybrid).
+ Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.
**Qualifications:**
+ Bachelor’s or master’s degree in business, Computer Science, Finance, or related field.
+ 15+ years of experience in IT delivery management, consulting, or program leadership, with at least 7 years in Finance & Banking.
+ Proven track record of leading large-scale digital transformation programs in core banking, payments, regulatory compliance, or financial platforms.
+ Strong knowledge of financial services industry standards, processes, and regulatory frameworks.
+ Experience working with Agile, DevOps, and modern delivery methodologies.
+ Exceptional leadership, communication, and stakeholder management skills.
+ Ability to manage P&L, budgets, and large delivery organizations.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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