Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Commercial Learning, Knowledge, and Confidence is accountable for the implementation of integrated learning strategies, tactics and solutions that drive success for our commercial employees, shareholders, and customers. This role works in close partnership with the Enterprise Learning and Development team and the AMCB L&D team to support the achievement of our business objectives.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversees the overall delivery of learning programs/curriculum and ongoing content management for all areas of Commercial BankingDevelops Commercial learning plan and provides input to evolving enterprise and AMCB learning strategies and priorities, consistent with business objectives and Human Resources strategic imperatives, and recognizes emerging trends in the workforce and workplaceWorks in close partnership with Talent and Learning Lead as well as Talent and Learning Advisor to drive strategy, execution and understanding of business requirements.Implements learning solutions in response to the business need by either leveraging existing Enterprise products or developing new ones.Monitors implementation and sustains desired objectives through clearly established success metricsDrives the blended learning approach via development/delivery/maintenance of a wide variety of learning and development solutions, programs and tools aligned to business/HR objectives and talent management strategyProvides expertise to partners on emerging learning initiatives, best practices and/or available industry options (e.g. formal and informal training, a variety of delivery models, use of on-the-job experiences, etc.) that support Commercial business needs and align to enterprise and AMCB L&D strategiesEnsures learning programs that involve the Commercial LOB are well managed and administered; coordinates and ensures the prompt and thorough resolution of broad and complex issues; strategic initiatives and directives are carried out effectively while ensuring compliance with all relevant regulatory standards and principlesProvides change management leadership for implementation of enterprise and/or local learning initiatives in the Commercial LOB. Collects and uses data to assess the effectiveness of initiatives, to enhance their success and to achieve positive, measurable resultsPartners with other HR functions (including talent acquisition, talent management, diversity, total rewards, HR compliance, etc.) to develop and influence L&D programs and processes to support learning objectivesKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the bank. Identifies, mitigates and reports on risk issues per enterprise policy/guidelines and ensures appropriate escalation processes are followedBenchmarks and analyzes emerging trends and market intelligence of best in class practices against both competitors, non-competitors and other internal LOBs. Develops and maintains key industry associations, internal and external relationships, ensuring we continue to leverage best practices

Education & Experience:

Bachelor’s Degree required, Master's degree preferred10+ years of related sales experience5+ years of leadership experience in a Retail senior management and/or senior learning and knowledge management role requiredExperience creating, leading and coaching large teamsDemonstrated leadership and relationship management skills with a superior ability to make things happen through the use of impact, influence, negotiation and consensus buildingStrategic mindset and thinker – history of making an impact, developing and executing strategies, and delivering superior results, both quick wins in the short term and long-term value-added resultsStrong people leader with demonstrated experience in identifying and growing talent, along with an ability to influence others to impact changeExcellent communication skills both verbal and written; experience in preparing and presenting executive level recommendationsAbility to effectively multi-task and manage competing high priority initiatives, with flexibility to adapt to rapidly changing requirementsProven ability to get things done, delivering on time and on budget while inspiring greatness in ourselves and in our partners

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – OccasionalPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations –ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.