We are looking for a Head of Cloud Software and Services (CSS) Operations CU T-Mobile to proactively partner with our customer account teams to support meaningful customer dialogs on execution and improvement topics across pre-sales, products, delivery, support, and operations to nurturing upsell and help establish a trusted advisory partner.
The individual will work closely with the Customer Units (CUs) to build the CSS domain strategy in the CU, secure firm execution against financial and operational targets, in close collaboration with the CU, Market Area Domain, and Business Area Cloud Software and Services stakeholders. The Head of CSS Operations will be fully accountable for delivering superior end-to-end solutions towards our customer, spanning the Cloud Software and Service Portfolio.
The Head of Cloud Software and Services (CSS) Operations CU T-Mobile will report directly to the Head of Americas Cloud Software and Services (CSS), be based in Bellevue, Washington, and will also be part of the Domain’s leadership team.
Key Objectives: Maximize our profitability by implementing tools and delivery models such as automation, right shoring, resource planning (on and offshore), discipline & control in solutioning, and project execution to avoid unplanned costs.Support the CUs by leveraging our delivery organization to maximize our sales opportunities in areas that can generate high margins and scale for Ericsson.Lead a large and high-performing team of service delivery employees to execute a focused business strategy.In this role you will: Understand & support customer’s business ambitions and expectations, proactively looking to build strong customer relationships by setting the agenda for current & future strategies and investments, as well as ensuring smooth deliveries on our projects.Anticipate customer's expectations and needs, incorporating them into solutions and project execution.Operate as a strategic influencer and advisor to executive level (business strategy, technology, roadmap, and growth).Professional competencies and skills to be successful in the role: Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations.Best-in-class solution scoping, i.e., product and services understanding to design optimal solutions, risk management, and project scope.Understanding of Ericsson and customers’ networks, operations, and business processes.Ability to adapt to changing circumstances and appropriately assesses (resources) to mobilize on commitments.Experience in consultative selling, identification of strategic, budgeted programs, generating new business demand, and business justification for new programsLeadership: Nurture the Ericsson culture, promote diversity, and secure the well-being of our service delivery teams to have lower attrition than the industry average.Able to lead a distributed, diverse, multi-cultural, and matrix organization with strong people leadership skills.Acts with integrity and evangelizes our Ericsson on the Move culture.Proactively attracts top talent and builds retention through a purpose-driven culture.Orchestrates the full Ericsson ecosystem of stakeholders internally within MA and BA as well as external customers and partners.Ability to drive ethics and compliance adherence throughout the organization.Education/experience preferred: An M.SC in Engineering, MBA or equivalent through experience.10+ years of relevant experienceExperience working within a Customer Unit
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Bellevue
Job details: Service Delivery Line Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
$206,400 - $270,000
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.