Job Description

Posted 15 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Head of Account Management to join our Accommodation team in Barcelona to oversee the strategic direction and management of the account management team, ensuring the retention and growth of key hotel accounts to achieve our main metrics. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
Millions of customers every year across 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do: 
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Head of Account Management in the Accommodation Team you will:

Develop account management strategies to maintain strong relationships with key hotel partners  and maximize business  opportunities. 

Monitor  performance by region, analyze trends, and identify areas for improvement or expansion.

Define and track performance metrics to ensure team accountability and continuous improvement

Lead and mentor a team of Area Market Managers, Market Managers and Market Specialists, ensuring a high level of engagement.

Ensure continuous training and development for the team and drive commercial excellence

Providing guidance to the team on account plans, negotiations, and actively participate in partner interactions.

Collaborate with internal teams including Sales, Marketing, Operations, Finance, Tax and Legal  to ensure a smooth and consistent approach to hotel partners 

Work with Business Development and Product teams to propose and prioritize initiatives, aligning account strategies with business objectives and hotel needs.

Prepare regular reports and presentations for senior management on quarterly roadmaps, account activities, forecasts, and results.

Represent Odigeo Connect in major hotel and tourism fairs, meeting with key hotel partners and prospects. 

Monitor the market, conduct the required research on competition and industry trends, gather insights from the teams on hotel feedback.

What you need to succeed:  
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 

Proven experience in account management or sales leadership roles, in the hotel industry

Strong leadership and strategic planning skills: at least 7 years of experience managing teams. Must be able to evaluate how team members perform and develop action plans to meet objectives

Strong negotiation skills, track record of developing trusted relationships with key hotel partners

Excellent communication and interpersonal skills, with the ability to build rapport with partners  and internal teams.

Analytical mindset and proficiency in CRM software and sales reporting

Ability to work under pressure and manage priorities

Full English proficiency, additional European language desired

What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:

A rewarding Compensation package!