JOB DESCRIPTION POST TITLE: Head Housekeeper RESPONSIBLE TO: Home Manager OUR VALUES: We Value our T.E.A.M Trust: We are trusted by our residents to deliver the best possible care and provide a ‘home like' living environment. Our residents trust us to be ultra-professional and maintain integrity and respect they deserve while in our care. Empowerment: All our staff, whether front line or corporate, are empowered with the freedom, flexibility, and power to make decisions and solve problems. This ensures a fully engaged workforce to deliver an excellent service. Accountability: At the core of accountability is reliability and personal responsibility; therefore, we value the ability of our staff and Organisation to honour our commitments. Maintain Integrity: We conduct our business in accordance with the highest standards of professional behaviour and ethics. We are transparent, honest and ethical in all our interactions. JOB SUMMARY The post holder will be responsible for ensuring that the Domestic Staff maintain the cleaning and hygienic standards of the Home. He/She will keep a high standard of appearance to contribute to the quality of care and lifestyle afforded to each client. This is particularly applicable to each client's privacy and dignity and in respect of each client's personal possessions. The key role would be to maintain the cleanliness of the Home to a very high standard. By organising the Domestic Staff is such a way to achieve the high standard provided by the Home. Ensure that all rooms that are vacated are thoroughly cleaned according to cleaning schedule Experience of supervising a team of staff To understand and ability to adhere to infection control, health and safety/COSHH guidelines Proven communication skills both written and verbal. Proven ability to organise priorities. Ability to work as part of a team Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure Flexible to meet the needs of the home Smart appearance, good personal hygiene standards. Sense of humour and a lively, sociable personality Shares ideas with others [to make improvements] Keen to learn and improve own performance Committed to communicate with customers to understand their needs Will go the extra mile to help fulfil customers needs Has a ‘can-do' attitude to work Enjoys working effectively as part of a team