**Description:** **About Park Hyatt London River Thames** Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. **Duties and Responsibilities** As Head Host/ess, you will lead the front-of-house guest experience in our restaurant, ensuring every guest receives a warm and seamless welcome from arrival to departure. Your leadership and coordination will set the tone for exceptional hospitality. + Lead and inspire the host team to deliver genuine, polished, and memorable guest experiences + Welcome and engage guests with professionalism and warmth, embodying Hyatt’s care and hospitality standards + Manage and optimise the reservation and seating system, balancing guest satisfaction with operational efficiency + Liaise closely with restaurant management, culinary, and service teams to ensure smooth daily operations + Anticipate guest needs, handle inquiries or concerns promptly, and support a proactive service culture + Coordinate with other hotel departments to accommodate special requests and VIP experiences + Maintain an organised and calm front desk presence, especially during peak service times **About You** You are an experienced hospitality professional who thrives in guest-facing environments and takes pride in leading by example. Previous experience in a supervisory host role within a premium dining or luxury hospitality setting. Excellent communication and organisational skills, with the ability to multitask in a fast-paced environment. **Benefits of the Head Host/ess role include** + 12 complimentary nights a year across Hyatt Hotels worldwide + Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! + Uniform provided and laundered complimentary + HSF Health Plan + Headspace membership and access to our Employee Assistance Programme + 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels + Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. **Next Steps:** Apply today for this **Head Host/ess** role and start your journey with Hyatt Hotels! **Primary Location:** GB-ENG-London **Organization:** Park Hyatt London River Thames **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** LON007303 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.