Head Concierge Job ID 246325 Posted 24-Nov-2025 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Melbourne - Victoria - Australia **Join a global leader in Property – Winner Commercial Agency of the Year** **Deliver superior customer service and business support** **Melbourne | Land of the Wurundjeri people** **About the Role** Due to an internal promotion, we’re looking for a new Head of Concierge to join our team. This dynamic role combines two key responsibilities; providing seamless relief coverage across our client sites and delivering operational and administrative support for our business. As Head of Concierge, you’ll work across multiple client sites, roving between buildings as needed. When on-site, you’ll be the face of our service in commercial lobbies—greeting visitors, building relationships with tenants, and ensuring every interaction feels warm and professional. When off-the-desk, you’ll be based at our head office, managing key operational tasks such as documenting operating procedures, planning relief coverage, and managing uniforms and resources. **What We’re Looking For** We’re seeking a passionate people-person who loves creating exceptional experiences. This role is ideal for someone eager to expand their front-of-house expertise while gaining exposure to management and operations. You’ll bring: • A service-first mindset with energy, positivity, and confidence • Strong interpersonal skills and the ability to engage with diverse groups • Attention to detail and an operational approach to problem-solving **So, what's in it for you?** • No weekend work, consistent Monday-Friday office hours. • Ongoing professional development to support you and explore your learning potential and career goals. • A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)