Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification: A relevant qualification 

Experience Required
10 years' experience in Short Term Insurance, with 5 years' managerial experience in Short Term Insurance.

Additional Information

Behavioural Competencies:

Directing PeopleDocumenting FactsEstablishing RapportExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksMeeting TimescalesProviding InsightsTeam WorkingThinking Positively

Technical Competencies:

Business Adminstration skillsProcess Analysis and Redesign Financial AcumenClaims knowledge and ManagementChange ManagementRoot cause analysisCurrent and Emerging Capability Development