Management Level

Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Purpose of Job: 

PwC has an opportunity available for an HC Associate who will play a critical role within our HR Operations department. You will provide advanced administrative support and contribute to the effective functioning of HR Operations.  

The role requires a deep understanding of HR processes, excellent organisational skills, and the ability to handle complex tasks while maintaining confidentiality and professionalism. The HC Associate’s contributions are pivotal in ensuring a smooth and efficient HR Function and supporting the organisation’s overall goals. 

Responsibilities: 

Administration: 

Action requests sent to SNOW and liaise with stakeholders to resolve queries. 

Capture and submit accurate information on WD and other HC databases. 

Check that information interfaces to downstream systems on a daily basis. 

Extract various reports as and when requested. 

Regular data clean-ups. 

Telephonic confirmation of employment (external and internal). 

Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters. 

Ensure compliance with the firm’s security policies and standard operating procedures. 

Assist with the firm onboarding process. 

Assist with bulk projects as and when required. 

Action requests sent to the HC Operations and liaise with stakeholders to resolve queries. 

Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.). 

Extract various reports as and when required by HC Operations Leaders. 

Maintain HC Operations checklists for record and control purposes. 

Draw regular data clean-up reports to ensure data integrity. 

Ensure compliance with the firm’s security policies and standard operating procedures. 

HR Operations Support: 

Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding. 

Employee Records Management: 

Oversee the maintenance and accuracy of employee records in compliance with data protection regulations. 

Onboarding and Offboarding: 

Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation. 

Ensure that staff members are offboarded and signed off timeously. 

Data Reporting and Analysis: 

Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making. 

Utilise Workday and relevant tools effectively. 

Compliance and Policies: 

Stay updated on HR-related laws and regulations related to employment contracts. 

Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records. 

Process Improvement: 

Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency. 

Key Competencies and Attributes: 

Strong organizational skills and attention to detail. 

Excellent communication skills, both written and verbal. 

Relationship management 

Proactive in looking for opportunities 

Project management skills 

Teamwork 

Resourceful 

Good turnaround and delivery time 

Resilient in the face of obstacles 

Dynamic and innovative 

Enthusiastic and positive 

Strategic thinking with the capability to align HR initiatives with the overall business objectives. 

Leadership skills to guide and collaborate with other departments. 

Ability to work under pressure 

Ability to multitask and meet deadlines 

Analytical skills 

Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy. 

Qualification & Experience: 

Requirements: 

Diploma in HR Management or Business Administration or related. 

Minimum 1-2 years proven working experience as an HR administrator or in a similar HR support role. 

Solid understanding of HR processes, policies, and best practices. 

Proficiency in HRIS (Workday preferable) software and MS Suite. 

Working experience on Service Now (SNOW) and MIE will be highly advantageous. 

Discretion and integrity in handling sensitive HR information. 

Ability to multitask and manage priorities effectively. 

Problem-solving aptitude and a proactive approach to challenges. 

Knowledge of employment laws and regulations is advantageous. 

 

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

June 14, 2025