Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Hardware Installations, Leadership, Systems Documentation

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Key Responsibilities:
The person in this position will perform numerous functions to include the handling, installation, and removal of desktop hardware, cabling, operational testing, property management, and documentation.

This position will require up to 90% travel, worldwide.

Hardware Technician

Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.  Assesses user needs and can solve a range of problems.

Provide installation of new equipment and performs equipment modifications or enhancements.Perform technical tasks and assists with the completion of milestones associated with specific projects.Provide solutions to a variety of technical problems of moderate scope and complexity.Provide installation and troubleshooting support of moderately complex issues for systems applications and related peripheral hardware.Provide incident response and performs customer support tasks.Deploy new hardware, software, and the upgrade of existing installations.Install cabling (to include, but not limited to, off-the-shelf fiber/ethernet cables and/or termination of custom-length ethernet cables) at desks, below raised floors, and above ceilings.Prepare and maintain documentation for processes and procedures related to computer systems installation and operations.Interact with and/or provides training/knowledge to end users.Maintain system documentation.Maintain current knowledge of relevant technologies.May supervise site activities/assigned staff.Exercise sound judgement and decision making.Participate in special projects as assigned.Communicate well with team members.

Property/Asset Management

Develop and implement system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments.

Ensure timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.Ensure proper disposition of obsolete and excess assets.Participate in the taking of physical inventories and provide required inventory reports.

Quality Assurance

Ensure adherence to company and customer quality standards.

Confirms the functionality of all deployed hardware.Follow Deployment Quality Control checklist.Provide Quality Control input to improve installation guides and general deployment documentation.Develop and update technical documentation.

Team Lead

Ensure adherence to company and customer quality standards.

Oversee various work tasks performed by technicians to ensure that customer demands are being metProvides technical, administrative, and operational leadership to assigned project or task(s).May also perform high level technical services on assigned task(s).Attend customer meetings and may serve as primary client liaison.Coordinates development of deliverables and products.Ensures quality assurance of project deliverables.Approve GDIT timecards.

The ideal candidate will possess the following skills and characteristics: 

Knowledge of Service Now or similar ticketing system.Knowledge of customers Incident and Change management processes.Experience with Windows 10/11 troubleshooting and deployment.Experience with Application troubleshooting (Outlook, Excel, Word, Edge).Experience testing in all aspects of the system.Demonstrated proficiency with Microsoft Office Suite.DOD 8570 Security + Certification.At least three years of experience with this IC customer.Demonstrated ability to manage and prioritize multiple taskings and adapt quickly to changing requirements.Demonstrated success working individually as well as part of a team including strong customer service and interpersonal skills.

GDIT is Your Place:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

75-100%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans