Hardware Asset Management SME

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
CACI is seeking a highly motivated and experienced Hardware Asset Management SME   supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The Asset SME will be responsible for providing deep subject matter expertise in all aspects of hardware asset management, including inventory control, logistics, and lifecycle management. This role leads a team of Business Analysts and Developers in the design, development, and implementation of an effective and efficient hardware asset management capability, with a strong emphasis on leveraging ServiceNow. The SME will work closely with the Hardware Service Delivery Manager and Business Process Consultant, as well as other stakeholders across the organization, to ensure hardware asset capability is in compliance with government policies, industry best practices, and hardware requirements. This role operates within an Agile environment, emphasizing iterative development, collaboration, and continuous improvement. 


Responsibilities:

Serve as the primary subject matter expert on all aspects of hardware asset management, providing guidance and support to internal teams and stakeholders. Maintain a comprehensive understanding of hardware asset lifecycle processes, from acquisition and deployment to maintenance, retirement, and disposal. Stay current on industry trends, best practices, and emerging technologies related to hardware asset management. Lead and mentor a team of Business Analysts and Developers, providing guidance and support in the design, development, and implementation of asset management solutions within ServiceNow. Assign tasks, set priorities, and monitor team performance to ensure project goals are met. Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Foster a collaborative and innovative team environment. Conduct performance reviews and provide ongoing feedback to team members. Lead the design, configuration, and implementation of hardware asset management solutions within ServiceNow using Agile methodologies.  Collaborate with Business Analysts to gather and document business requirements, ensuring they are translated into effective ServiceNow configurations. Work with Developers to customize ServiceNow applications and integrations to meet specific business needs. Oversee the testing and deployment of new ServiceNow asset management solutions and updates. Ensure data integrity and accuracy within ServiceNow's CMDB (Configuration Management Database) and related modules. Collaborate with the Hardware Service Delivery Manager to ensure alignment between asset management processes and service delivery operations. Work with the Business Process Consultant to analyze existing hardware asset management processes, identify areas for improvement, and implement optimized workflows within ServiceNow. Identify and implement opportunities to improve hardware asset management processes and workflows within the ServiceNow platform. Develop and maintain documentation for asset management processes and procedures. Conduct regular audits of hardware asset data to ensure accuracy and compliance. Develop and maintain key performance indicators (KPIs) to track the effectiveness of asset management programs. Build and maintain strong relationships with key stakeholders across the organization, including IT, Procurement, as well as the Hardware Service Delivery Manager and Business Process Consultant. Communicate effectively with stakeholders to provide updates on asset management initiatives and address any concerns. Partner with stakeholders to develop and implement asset management policies and procedures. 

Qualifications:

Required: 

10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).7 + years of experience in hardware asset management. Proven experience leading and managing a team. Extensive experience with ServiceNow, including configuration, customization, and integration, within an Agile development environment. Strong understanding of ITIL principles and best practices. Experience with data analysis and reporting. Experience working in an Agile development environment using methodologies such as Scrum or Kanban. Deep subject matter expertise in hardware asset management. Expertise in ServiceNow Asset Management modules (e.g., HAM, SAM, CMDB). Strong leadership and team management skills. Excellent communication and interpersonal skills. Analytical and problem-solving skills. Project management skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban).

 Desired: 

ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITAM). Agile certifications (e.g., Certified ScrumMaster (CSM), Professional Scrum Master (PSM), AgilePM). Experience integrating ServiceNow with other enterprise systems. Experience in [Specific Industry your company operates in]. Familiarity with IT Service Management (ITSM) principles. Experience working with Service Delivery teams and business process improvement methodologies. 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$73,800-$155,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.