**Additional Information** **Job Number** 25167843 **Job Category** Management Development Programs/Interns **Location** Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP (https://www.google.com/maps?q=Bvlgari%20Hotel%20Milano%2C%20Via%20Privata%20Fratelli%20Gabba%207b%2C%20Milan%2C%20Italy%2C%20Italy%2C%2020121) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **REPORTING TO:** SPA DIRECTOR & GYM SUPERVISOR **SCOPE OF ROLE** Coordinating all aspects of the Gym and Personal Training, driving fitness, operating criteria, staff relations and training. The Gym Intern will play a key role in the Gym & Spa’s vision of success ensuring the highest standards of customer service and satisfaction throughout all aspects of the fitness operation. **KEY AREAS OF RESPONSIBILITY** **FITNESS ACTIVITIES** + Support Personal Training Sessions during scheduled working hours. Ensure activities are performed to an exceptional standard, as per Workshop and Hotel brand standards. + Monitor the cleanliness of equipment and levels of guest supplies in the fitness areas. Follow opening and closing procedures correctly, acting on any maintenance issues immediately. **FITNESS SALES** Order and keep appropriate par levels of stock at all times. Encourage clients to return to the gym and spa by recommending an ongoing fitness programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions. Participate in demonstrations/ events as required. Play an active role in creating new initiatives in fitness and cross selling promotions. **GUEST RELATIONS** Regularly record guest preferences, accurately updating guest profiles and programmes. Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client. Deal with any client complaints promptly and effectively, ensuring client satisfaction is not jeopardised. Record any grievances and follow up accordingly, communicating with the Spa Director at all times. Attend necessary meetings, relaying up to date information from the fitness department, communicating the day’s business, guests and any relevant activities to other relevant departments. Respond and confirm client booking requests with hotel booking system. Interact with all guests within the Gym and Spa facilities, providing the highest level of customer service. **OPERATIONS/GENERAL** Ensure that the fitness area is well presented, clean and free of clutter. Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner. Work a flexible rota. Manage and lead Training and Development of new Staff in Workshop system. Create and Prepare Monthly budgeting and P & L Reports alongside Spa Director. Share Monthly P & L Reports with Workshop Management team. Work alongside Spa Director and Workshop Management team in creating and developing new business ideas _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.