What We Offer Guest Services Representative I (Part-Time w/ Benefits) Location: NH Charlotte Orthopedic Hospital (Surgical Waiting Room) Schedule: Monday - Friday| 11:30 AM - 7:00 PM As a Guest Services Representative I, you’ll be the first warm, caring presence patients and visitors encounter. You set the tone for a remarkable experience by providing compassionate support, clear communication, and a safe environment. + Impactful Role: Help create a positive, reassuring experience when patients and families need it most + Supportive Team: Join a mission-driven environment that values service excellence and collaboration + Growth Opportunity: Build your skills and knowledge of hospital services and resources + Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging What You'll Do + Welcome and assist patients, families, and visitors with professionalism and empathy + Provide directions and communicate current hospital policies clearly and courteously + Monitor visitor control and maintain oversight of assigned areas to ensure safety and security + Respond quickly and effectively to guest concerns, providing immediate service recovery when needed + Perform clerical and administrative tasks to support hospital operations + Maintain a strong understanding of hospital services and facility resources to guide guests confidently What We're Looking For + Education: High school diploma required. + Experience: One to two years of customer service experience, preferably in a healthcare setting, required. + Licensure/certification/registration: Valid state driver’s license at facilities where valet assistance may be needed is required. + Additional skills required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Ability to operate a computer, including typing and using Microsoft Office. + Additional skills preferred: Be a current notary public or be willing to become a notary, if needed. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 135924