Job Summary Part-Time Guest Services Representative – Benefitted Schedule: + Week 1: Tuesday & Saturday, 12:00 PM – 12:00 AM + Week 2: Sunday & Monday, 12:00 PM – 12:00 AM Location: Novant Health New Hanover Regional Medical Center Join a Team Where Every Interaction Matters Are you passionate about delivering exceptional service and making a positive impact? As a Guest Services Representative at Novant Health, you’ll be the welcoming face and first point of contact for patients and visitors, setting the stage for a remarkable healthcare experience. Why Novant Health: + Balanced Part-Time Hours: Enjoy a consistent schedule with built-in benefit eligibility + Be the Heart of Hospitality: Greet patients and guests warmly, providing clear direction and compassionate support + Make a Difference: Help create a safe, welcoming environment where every guest feels valued + Dynamic Work: Communicate current hospital policies, manage visitor control, and assist with important clerical tasks + Professional Growth: Gain comprehensive knowledge of hospital services and resources within a supportive team You Belong Here! We are committed to fostering belonging where every team member’s strengths and talents contribute to outstanding healthcare delivery. Join us and grow your career with an organization that values quality care and quality service in every dimension, every time. Ready to Make an Impact? Apply now and become part of a remarkable team dedicated to excellence in patient experience and service. Responsibilities What You’ll Do: + Serve as the initial welcoming presence at key hospital entry points + Guide patients and visitors by answering questions and providing directions + Communicate hospital guidelines and maintain visitor control in assigned areas + Provide immediate service recovery to ensure satisfaction + Support administrative functions to keep operations running smoothly Qualifications + Education: High School Diploma or GED, required. + Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred. + Licensure/Certification: Valid state drivers license at facilities where Valet assistance may be needed, required. + Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills. + Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed Job Opening ID 68871