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At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a qualified, proactive, and service‑oriented Guest Services Officer to join our Front Office team.

In this role, you will play a key part in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay, acting as a main point of contact from arrival to departure.

This position is offered under a permanent contract. If you are passionate about delivering exceptional service, anticipating guest needs, and creating meaningful experiences, this is an excellent opportunity to grow your career within a world‑class hospitality brand.

About the Role

As a Guest Services Officer, you will act as an ambassador of the Hyatt brand, coordinating every detail of the guest journey with empathy, precision, and professionalism.

This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Housekeeping, and other departments to ensure a seamless and high‑quality guest experience.

Key ResponsibilitiesWelcome guests upon arrival and ensure a smooth and efficient check‑in and check‑out experienceProvide personalized assistance and respond to guest requests with efficiency and careCoordinate room assignments, amenities, VIP setups, and special requestsMaintain clear communication with Housekeeping, Concierge, and other departmentsMonitor daily arrivals, departures, and in‑house guests to anticipate needsHandle guest feedback and resolve issues promptly, ensuring positive outcomesSupport the preparation of welcome letters, room keys, and guest preferencesParticipate in daily briefings and contribute to service improvement initiativesRepresent the Grand Hyatt brand with professionalism, warmth, and attention to detail

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a qualified, proactive, and service‑oriented Guest Services Officer to join our Front Office team.

In this role, you will play a key part in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay, acting as a main point of contact from arrival to departure.

This position is offered under a permanent contract. If you are passionate about delivering exceptional service, anticipating guest needs, and creating meaningful experiences, this is an excellent opportunity to grow your career within a world‑class hospitality brand.

About the Role

As a Guest Services Officer, you will act as an ambassador of the Hyatt brand, coordinating every detail of the guest journey with empathy, precision, and professionalism.

This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Housekeeping, and other departments to ensure a seamless and high‑quality guest experience.

Key ResponsibilitiesWelcome guests upon arrival and ensure a smooth and efficient check‑in and check‑out experienceProvide personalized assistance and respond to guest requests with efficiency and careCoordinate room assignments, amenities, VIP setups, and special requestsMaintain clear communication with Housekeeping, Concierge, and other departmentsMonitor daily arrivals, departures, and in‑house guests to anticipate needsHandle guest feedback and resolve issues promptly, ensuring positive outcomesSupport the preparation of welcome letters, room keys, and guest preferencesParticipate in daily briefings and contribute to service improvement initiativesRepresent the Grand Hyatt brand with professionalism, warmth, and attention to detail

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QualificationsRequirements ProfileProficiency in English and Spanish (spoken and written); additional languages are a plusPrevious experience in Front Office or coordinating stays/groups in large‑capacity hotelsStrong organizational skills and ability to manage multiple tasks simultaneouslyExcellent communication skills and a proactive, solution‑oriented mindsetAbility to work under pressure and collaborate effectively within a teamFamiliarity with hotel systems (PMS, Channel Manager; Opera experience is a plus)Strong guest focus and attention to detailProfessional, dynamic, and service‑driven attitudeFlexibility to work rotating shifts, weekends, and public holidaysCare Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well‑being — guide everything we do and define how we work together every day.

Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About UsTarifas especiales en hoteles Hyatt para ti, tu familia y amigos desde el primer díaDescuentos en restaurantes y bares del hotelComedor de empleados con menús diarios saludables y equilibradosAcceso gratuito a una plataforma de bienestar y apoyo a la salud mentalFormación continua y oportunidades de desarrollo profesional dentro del grupo Hyatt a nivel mundialBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences.

Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional.

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

QualificationsRequirements ProfileProficiency in English and Spanish (spoken and written); additional languages are a plusPrevious experience in Front Office or coordinating stays/groups in large‑capacity hotelsStrong organizational skills and ability to manage multiple tasks simultaneouslyExcellent communication skills and a proactive, solution‑oriented mindsetAbility to work under pressure and collaborate effectively within a teamFamiliarity with hotel systems (PMS, Channel Manager; Opera experience is a plus)Strong guest focus and attention to detailProfessional, dynamic, and service‑driven attitudeFlexibility to work rotating shifts, weekends, and public holidaysCare Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well‑being — guide everything we do and define how we work together every day.

Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About UsTarifas especiales en hoteles Hyatt para ti, tu familia y amigos desde el primer díaDescuentos en restaurantes y bares del hotelComedor de empleados con menús diarios saludables y equilibradosAcceso gratuito a una plataforma de bienestar y apoyo a la salud mentalFormación continua y oportunidades de desarrollo profesional dentro del grupo Hyatt a nivel mundialBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences.

Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional.