**Description:** + Under the direction of the F&B Operations Manager, the Service Associate is responsible for mise-en-place, service, cashiering and maximization of guest satisfaction in the outlets + Responsible for full set of receptionist duties including greeting guests, handling telephone enquiries, and managing customer bookings (Guest Service Officer – Chinese) + Take orders and serve food and beverages + Ensure cleanliness and organization of the dining area + Provide menu recommendations and answer guest questions & enquiries + Provide friendly and professional customer service to our guests in accordance to hotel standards + Create memorable guest experiences, especially on different occasions (Wedding anniversary, Birthday, etc.) + Assist to ensure a smooth operation and achieve a high level of customer service within the restaurant **Qualifications:** + Has a basic knowledge of POS systems and online restaurant platforms + With a can-do attitude and teamwork mind-set + Exceptional customer orientation and relationship building skills + Good command of written and spoken English and Chinese + Strong communication and interpersonal skills + Ability to work in a fast-paced environment + Able to work independently + Able to work under pressure, in a dynamic and fast-paced environment **Primary Location:** CN-91-Hong Kong **Organization:** Hyatt Centric Victoria Harbour, Hong Kong **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** HON006554 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.