**Description:** At **Grand Hyatt Barcelona** , one of the city’s newest luxury landmarks, we are looking for a **service‑driven, detail‑oriented Guest Services Officer – Front Office (Night Shift)** to join our **Rooms team** . This position is ideal for hospitality professionals with a strong **customer service mindset** , experience working with **Opera / Opera Cloud** , and an interest or background in **night operations and night audit** . Working during the night shift, you will play a key role in ensuring a safe, smooth, and welcoming hotel experience while upholding the highest standards of luxury service. **About the Role** As a **Guest Services Officer – Front Office (Night Shift)** , you will be responsible for managing **overnight Front Office operations** , welcoming late arrivals, supporting in‑house guests, and preparing the hotel for the next operational day. You will act as a key point of contact during the night, ensuring guest satisfaction, operational accuracy, and proper handover to the morning team. This role requires a high level of autonomy, attention to detail, and professionalism. **Key Responsibilities** **Guest Service & Front Desk Operations (Night Shift)** + Provide warm, professional, and efficient customer service to guests during overnight hours + Handle late check‑ins and early check‑outs in line with Hyatt brand standards + Respond to guest requests, inquiries, and incidents with care, efficiency, and ownership + Ensure a calm, secure, and welcoming environment throughout the night **Night Audit & Systems** + Perform **night audit procedures** , ensuring accuracy of financial and operational reports + Reconcile daily transactions and close the business day in **Opera / Opera Cloud** + Prepare reports and documentation for Front Office and Management teams + Identify and report discrepancies, following established procedures **Coordination & Communication** + Coordinate with Security, Housekeeping, and other departments to ensure smooth overnight operations + Handle room assignments, special requests, and last‑minute changes + Ensure clear and complete handover communication to the morning Front Office team **Service Excellence & Brand Representation** + Represent the **Grand Hyatt brand** with professionalism, discretion, and attention to detail + Apply service recovery principles when handling guest concerns during the night + Ensure compliance with safety, security, and operational standards at all times **Qualifications:** **Qualifications** + Proficiency in **English and Spanish** , both spoken and written; additional languages are a plus + Previous experience in **Front Office operations** or coordinating group stays in large‑capacity hotels + Strong organizational skills with the ability to multitask in a fast‑paced environment + Excellent communication and interpersonal skills with a proactive, solution‑oriented attitude + Ability to work well under pressure and as part of a collaborative team + Familiarity with hotel systems such as **PMS and Channel Managers** ; experience with **Opera** is an advantage **Care Connects Us – Do Our Values Speak to You?** At Hyatt, we care for people so they can be their best. Our values — **Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing** — guide how we work and how we care for our guests and colleagues every day. Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self. **What You’ll Love About Us** + Special Hyatt hotel rates for you, your family, and friends from day one + Discounts at our restaurants and bars + Employee restaurant offering healthy and varied daily menus + Access to a wellbeing platform focused on mental health and personal growth + Continuous learning, development programs, and global career opportunities across Hyatt hotels **Be Part of Something GRAND** With more than **1,150 hotels in over 70 countries** , Hyatt is recognized globally as a **Great Place to Work** . Our teams reflect a rich mosaic of cultures, perspectives, and talents. **Join the Grand Hyatt Barcelona team and become your best version.** **Primary Location:** ES-Barcelona **Organization:** Grand Hyatt Barcelona **Job Level:** Full-time **Job:** Front Office **Req ID:** BAR000471 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.