Location: Soda Springs, California

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

As a Guest Services Team Member, you're the first face guests see and the one who sets the tone for their entire day on the mountain. From greeting and guiding to solving problems and spreading good vibes, this role is ideal for someone who thrives in a fast-paced, guest-focused environment.

We’re currently hiring Guest Services Team Members for the upcoming winter season. This is a Full-Time or Part Time, Seasonal position with employee housing available starting at $325/month.

Perks:

Starting pay: $18/hour

Employee housing available – starting at just $325/month

Free season pass to Boreal, Soda Springs, and all POWDR resorts

Full access to the Bunker—Woodward Tahoe’s indoor training facility with trampolines, foam pits, skateparks, and more

Discounts on food, retail, and gear

Discounts for friends and family

Work in a fun, supportive, mountain-town environment

Career advancement opportunities across the Woodward and POWDR network

What You’ll Be Doing:

As part of the Guest Services team, you’ll be the go-to for information, support, and troubleshooting for guests throughout the resort.

Daily Responsibilities:

Provide exceptional customer service in person, over the phone, and via email

Sell and print lift tickets, season passes, and other resort products

Handle guest issues with empathy, patience, and problem-solving finesse

Direct guests to amenities, activities, and mountain operations

Assist with check-in and registration for camps, events, and rentals

Process transactions and maintain accurate records in POS systems

Monitor guest flow and ensure smooth operations at main entrances

Communicate clearly with other departments to keep guests informed

Work Environment & Schedule:

Fast-paced, guest-facing resort environment

Must be comfortable working outdoors and indoors in winter weather

Morning, evening, weekend and holiday shifts are expected

Full-time seasonal availability preferred

Who We’re Looking For:

Previous customer service or guest-facing experience preferred

Strong communication and problem-solving skills

Positive, team-oriented attitude and ability to stay cool under pressure

Comfortable working with computers and POS systems

Must be 18+ and able to work during peak periods (holidays, weekends)

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to talentandculture@woodwardmountaincenters.com