**Additional Information** **Job Number** 25173339 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands, KY1-1209VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Grand%20Cayman%2C%20PO%20Box%2032348%20KY1-1209%2C%20Grand%20Cayman%2C%20Cayman%20Islands%2C%20Cayman%20Islands%2C%20KY1-1209) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **Guest Services Expeditor** Expedite guest request to Bellmen/Doorman/Valet and planning of group and valet events. Recording and maintaining of logs and group data. Report, Investigate and resolve guest problems. Ordering and maintaining inventory of supplies for the department. Train and assist staff members when required and comply with all procedures and standards of the hotel. Maintain proper documentation of guest/staff incidents, accidents and quality audits. Greet and escort guests to rooms. Open doors and assist guests entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. The ideal candidate should have: • Previous hotel guest service experience in a Luxury hotel • Excellent verbal communication skills • Needs to be fluent in computer software’s like Microsoft Excel, PowerPoint, word and outlook • The candidate must be minimum 25 years of age and have valid driving license and be able to obtain a local drivers’ license within 7 days of his/her first day at work. In addition, the candidate has to be able to drive both manual and automatic cars. • If already in possession of a valid Cayman Islands driver’s license an excellent driving history record is required • Flexibility to work varied shifts and should be able to do overnight shift based on business needs • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Hospitality Graduate or Certified Service Professional preferred • Flexibility in work schedule with ability to work evening and weekend shifts and on public holidays _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.